
Guest Service Agent
1 week ago
About Us: Manque Global Services Pvt. Ltd. delivers world-class airport passenger assistance. We operate 24/7 across multiple Indian cities, committed to ensuring smooth, safe, and stress-free travel experiences for our guests. Our mission centers on safety, customer satisfaction, and operational excellence, supported by continuous staff training and a values-driven culture.
Key Responsibilities
- Greet, assist, and guide passengers from arrival to departure.
- Provide support with check-in, security, boarding, baggage, and lounge access.
- Coordinate with airlines, airport staff, and internal teams for seamless service delivery.
- Handle passenger queries, requests, and escalations with professionalism.
- Maintain high standards of courtesy, grooming, and service etiquette.
- Ensure compliance with company SOPs, safety regulations, and airport protocols.
- Assist in VIP, VVIP, and corporate guest handling as required.
- Provide feedback to supervisors on service improvements.
Required Qualifications & Skills
- Graduate / Diploma in Hospitality, Travel, or Tourism preferred.
- 0–2 years of experience in customer service/hospitality/aviation (freshers may apply).
- Excellent communication skills (English, Kannada & Hindi).
- Professional grooming and positive attitude.
- Strong interpersonal and problem-solving skills.
- Ability to work under pressure in a 24/7 operational environment.
- Flexibility to work in shifts, including weekends and holidays.
Why Join MGS?
- Be part of India's premier airport services provider.
- Exciting career growth in the aviation and hospitality sector.
- Training and development opportunities to enhance skills.
- Work in a dynamic, multicultural, and customer-centric environment.
Job Type: Full-time
Pay: ₹20, ₹25,000.00 per month
Benefits:
- Cell phone reimbursement
- Commuter assistance
- Health insurance
- Leave encashment
- Life insurance
- Paid sick time
- Provident Fund
Ability to commute/relocate:
- Bangalore International Airport, Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (Required)
Education:
- Diploma (Preferred)
Experience:
- Guest services: 1 year (Required)
Shift availability:
- Day Shift (Preferred)
- Night Shift (Preferred)
- Overnight Shift (Preferred)
Work Location: In person
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