Guest Service Associate

17 hours ago

Bengaluru Karnataka, India Park Avenue Hotel Full time

**Job Title**: Guest Service Associate
**Location**: Park Avenue Hotel Bangalore
**Department**: Front Office
**Reports To**: Management

**Job Overview**:
As a **Guest Service Associate** at Park Avenue Hotel, you will be at the forefront of delivering exceptional guest experiences. In addition to providing front-line guest services, you will play a key role in collecting guest feedback and reviews, ensuring that all guest concerns are addressed promptly. Your contribution will be vital in maintaining high guest satisfaction and ensuring continuous improvements in service quality.

**Key Responsibilities**:

- **Guest Reception**: Greet guests upon arrival, assist with check-in/check-out processes, and ensure a seamless transition during their stay.
- **Guest Service**: Handle guest inquiries and requests, providing information about hotel facilities, services, and local attractions.
- **Complaint Resolution**: Listen to guest concerns, resolve issues efficiently, and ensure a positive resolution, escalating to the management when necessary.
- **Guest Feedback Collection**: Actively gather guest feedback during their stay and at check-out, ensuring both positive and constructive comments are collected for continuous improvement.
- **Guest Reviews Management**: Encourage guests to leave reviews on platforms such as Google, TripAdvisor, or other relevant sites. Ensure that reviews are monitored regularly and that guests’ feedback is acknowledged.
- **Personalized Service**: Anticipate guest needs and offer tailored recommendations to enhance their stay.
- **Reporting**: Compile daily feedback and review reports, summarizing guest experiences and highlighting areas for improvement. Report significant issues or recurring feedback to management..
- **Collaboration**: Coordinate with housekeeping, maintenance, and other departments to address guest concerns and ensure a smooth service experience.
- **Administrative Support**: Maintain accurate guest profiles and assist with updating guest records as required.

**Skills & Qualifications**:

- **Education**: High school diploma or equivalent required; degree in hospitality or related field preferred.
- **Experience**: Previous experience in a customer service role, preferably in the hotel industry.
- **Communication**: Excellent verbal and written communication skills in English.
- **Problem-Solving**: Ability to handle guest complaints and resolve issues efficiently with a professional and positive attitude.
- **Interpersonal Skills**: Friendly, approachable, and able to build strong relationships with guests.
- **Attention to Detail**: High attention to detail, especially in managing guest feedback and ensuring accurate reporting.
- **Technical Skills**: Familiarity with hotel management software and online review platforms is a plus.

**Working Conditions**:

- **Shifts**: Day Shift
- **Environment**: Front desk and guest interaction area, with some coordination across hotel departments.

**Job Types**: Full-time, Permanent

Pay: ₹15,000.00 - ₹16,000.00 per month

**Benefits**:

- Food provided

Schedule:

- Day shift
- Fixed shift

**Experience**:

- total work: 2 years (required)

Work Location: In person

Expected Start Date: 18/01/2025

  • Guest Service Associate

    2 days ago

    Bengaluru South, Karnataka, India Starlit Suites Full time ₹ 15,00,000 - ₹ 28,00,000 per year

    Company DescriptionWe suggest you enter details here.Role DescriptionThis is a full-time, on-site role for a Guest Service Associate located in Bengaluru South. The Guest Service Associate will be responsible for greeting guests, managing reservations, assisting with check-in and check-out procedures, answering guest inquiries, and providing excellent...

  • Guest Service Associate

    6 days ago

    Bengaluru, Karnataka, India Meraqui Ventures Pvt Ltd Full time

    **Job Role: Guest Service Associate** **Location: Bangalore Airport** **Role Brief**: We are looking to hire a Guest Service Associate whose primary responsibility is to ensure that guests have a pleasant experience during their visit. The role involves various tasks, such as greeting guests upon arrival, assisting them in their purchase, handling...

  • Guest Service Associate

    3 days ago

    Koramangala, Bengaluru, Karnataka, India Club Concierge PVT LTD Full time

    **Job - Guest Service Associate/ Front Office Associate** **Department**: Front Office / Guest Services **Reports to**: Front Office Manager / Guest service Manager **Experience Required**: 1-2 years in a front office supervisory or assistant manager role in hospitality **Job Summary**: We are seeking a friendly, customer-focused Guest Service Associate to...

  • Guest Service Associate

    2 weeks ago

    Bengaluru, Karnataka, India Meraqui Ventures Pvt Ltd Full time

    **Role Brief**: We are looking to hire a **Guest Service Associate** whose primary responsibility is to ensure that guests have a pleasant experience during their visit. The role involves various tasks, such as greeting guests upon arrival, assisting them in their purchase, handling inquiries and requests, providing information about the offers, resolving...

  • Guest Services Associate

    4 days ago

    Bengaluru, Karnataka, India PVR Limited Full time ₹ 3,00,000 - ₹ 4,50,000 per year

    Company DescriptionPVR Limited, founded in April 1995, through a joint venture between Priya Exhibitors Private Limited and Village Roadshow Limited, is India's leading multiplex chain. PVR pioneered the multiplex revolution in India by establishing the first multiplex in New Delhi in 1997. Today, PVR owns over 750 screens across more than 160 properties in...

  • Guest Service Associate

    3 days ago

    Bengaluru, India spiderfocus solutions Full time

    **JOB TITLE: Guest Relation Associate** **Job Location: Silverwood Regency Apartments Kasavanahalli, Sarjapur Main Rd, Bengaluru, Karnataka 560035** **Educational Qualification: - Any Graduates** **Experience: 1 to 3 years** **Note - Should Have Experience in Guest Relations and Guest Service.** **Guest Relations Executive responsibilities are**: 1....

  • Guest Service Associate

    17 hours ago

    Bengaluru, Karnataka, India Aurick Hotel Full time

    As a Guest Service Associate, you will be the first point of contact for our guests, ensuring their experience is welcoming and trouble-free. You will handle various guest services, including reservations, check-ins, and resolving any issues that arise to provide an exceptional customer experience. **Responsibilities** - Greet and welcome guests as they...

  • Guest Service Associate

    2 weeks ago

    Bengaluru, Karnataka, India JW Marriott Full time ₹ 3,00,000 - ₹ 4,50,000 per year

    Additional InformationJob Number Job CategoryRooms & Guest Services OperationsLocationJW Marriott Hotel Bengaluru, 24/1 Vittal Mallya Road, Bengaluru, Karnataka, India, 560001VIEW ON MAPScheduleFull TimeLocated Remotely?NPosition TypeNon-ManagementPosition SummaryProcess all guest check-ins, check-outs, room assignments, and room change/late check-out...

  • Guest Service Associate

    3 days ago

    Bengaluru, Karnataka, India Marriott International, Inc Full time

    **Additional Information** **Job Number**25008869 **Job Category**Housekeeping & Laundry **Location**JW Marriott Hotel Bengaluru, 24/1 Vittal Mallya Road, Bengaluru, Karnataka, India, 560001 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Respond promptly to requests from guests and other departments. Fill cart with...

  • Guest Services Associate

    4 days ago

    Bengaluru, Karnataka, India Marriott International, Inc Full time

    **Additional Information** **Job Number**25138172 **Job Category**Rooms & Guest Services Operations **Location**Sheraton Grand Bengaluru Whitefield Hotel and Convt, Prestige Shantiniketan, Bengaluru, Karnataka, India, 560048 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Process all guest check-ins, check-outs, room...