Guest Service Associate

6 days ago

Bengaluru Karnataka, India Aurick Hotel Full time

As a Guest Service Associate, you will be the first point of contact for our guests, ensuring their experience is welcoming and trouble-free. You will handle various guest services, including reservations, check-ins, and resolving any issues that arise to provide an exceptional customer experience.

**Responsibilities**
- Greet and welcome guests as they arrive.
- Assist with check-ins and check-outs in a timely and efficient manner.
- Handle guest inquiries and resolve complaints promptly.
- Provide guests with information about the facilities, services, and local attractions.
- Maintain accurate records of guest interactions and transactions.
- Ensure the lobby and other guest areas are clean and well presented.
- Support other departments as needed to ensure seamless guest experiences.

Pay: ₹241,800.00 - ₹301,200.00 per year

**Benefits**:

- Food provided
- Paid time off
- Provident Fund

Schedule:

- Day shift
- Evening shift
- Morning shift
- Rotational shift

Supplemental Pay:

- Yearly bonus

Ability to commute/relocate:

- Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (preferred)

**Education**:

- Diploma (preferred)

**Experience**:

- Guest services: 3 years (preferred)

**Language**:

- Kannada, English (preferred)

Work Location: In person

Expected Start Date: 21/04/2025

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