Shift Supervisor

3 weeks ago

Kempegowda International Airport, India Manque Global Services Pvt Ltd Full time

About Us: Manque Global Services Pvt. Ltd. delivers world-class airport passenger assistance. We operate 24/7 across multiple Indian cities, committed to ensuring smooth, safe, and stress-free travel experiences for our guests. Our mission centers on safety, customer satisfaction, and operational excellence, supported by continuous staff training and a values-driven culture.

Key Responsibilities

  • Supervise and coordinate activities of frontline staff during shifts.
  • Allocate tasks, manage schedules, and ensure optimal resource utilization.
  • Monitor service delivery across key areas of airport passenger assistance.
  • Ensure compliance with operational standards, safety protocols, and customer service guidelines.
  • Handle escalations and resolve customer queries in a timely, professional manner.
  • Conduct shift briefing, handovers, maintain accurate logs, and report incidents/issues to the Ops Mgr.
  • Support team training and motivate staff to achieve performance targets.
  • Uphold MGS values of integrity, customer-first service, and operational excellence.

Required Qualifications & Skills

  • Graduate in any discipline (Aviation, Hospitality/Management preferred).
  • 2–4 years of supervisory experience in operations, hospitality, travel, or service industry.
  • Strong people management and problem-solving skills.
  • Excellent communication and customer-handling abilities.
  • Ability to work under pressure in a fast-paced, 24/7 operational environment.
  • Willingness to work in rotational shifts, weekends, and holidays.
  • Basic proficiency in MS Office and familiarity with operational reporting tools.

Why Join MGS?

  • Be part of India's premier airport services company.
  • Opportunity to grow into senior operational leadership roles.
  • Exposure to multi-location, multi-service operations.
  • A supportive, inclusive, and values-driven workplace.

Job Type: Full-time

Pay: ₹30, ₹35,000.00 per month

Benefits:

  • Cell phone reimbursement
  • Commuter assistance
  • Health insurance
  • Leave encashment
  • Life insurance
  • Paid sick time
  • Provident Fund

Ability to commute/relocate:

  • Bangalore International Airport, Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (Required)

Education:

  • Diploma (Preferred)

Experience:

  • Team management: 3 years (Required)

Shift availability:

  • Day Shift (Preferred)
  • Night Shift (Preferred)
  • Overnight Shift (Preferred)

Work Location: In person

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