Guest Relation Executive

14 hours ago

Kolkata Airport, India Shanghai Flavours of China Town Full time

Female hostess / Guest Relationship Executive is responsible for providing exceptional guest experiences by greeting, assisting, and addressing guest queries efficiently. They ensure the highest level of customer satisfaction and act as the main point of contact for guests, maintaining a warm and welcoming atmosphere.

Key Responsibilities:

  • Guest Interaction:
  • Greet and welcome guests warmly upon arrival and ensure a memorable experience throughout their stay.
  • Respond to guest inquiries, requests, and complaints in a prompt and courteous manner, ensuring resolutions that enhance guest satisfaction.
  • Offer personalized service and anticipate guest needs by being attentive and engaging.
  • Check-In/Check-Out:
  • Assist guests with the check-in and check-out process, ensuring smooth and efficient service.
  • Handle guest reservations and payments, ensuring accuracy in the billing process.
  • Guest Services:
  • Provide information about restaurant amenities, services, and nearby attractions.
  • Arrange transportation, reservations, or any special requests as required.
  • Handle guest feedback and complaints professionally and escalate to the appropriate department if necessary.
  • Relationship Building:
  • Build strong, positive relationships with guests to ensure repeat visits and loyalty.
  • Collect guest preferences and feedback to provide a personalized experience during future visits.
  • Administrative Tasks:
  • Maintain guest records and update the database with accurate information.
  • Prepare daily activity reports and communicate key details to relevant departments.
  • Monitor guest satisfaction scores and identify areas for improvement.

Qualifications and Skills:

  • Previous experience in guest relations, front office, or customer service is an advantage.
  • Excellent communication and interpersonal skills.
  • Strong problem-solving abilities and a customer-centric attitude.
  • Professional appearance and demeanor.
  • Ability to multitask and work in a fast-paced environment.
  • Proficiency in Microsoft Office and hotel management software.

Job Types: Full-time, Permanent, Fresher

Pay: ₹11, ₹13,000.00 per month

Benefits:

  • Food provided
  • Paid time off
  • Provident Fund

Experience:

  • total work: 2 years (Preferred)

Language:

  • English (Preferred)
  • Hindi (Preferred)
  • Bengali (Preferred)

Work Location: In person

  • Executive - Guest Relations

    12 hours ago

    Chennai International Airport, India Wonderla Holidays Full time

    Dear Jobseeker We are hiring for Executive - Guest Relations Department: Guest Relations Job Summary: The Guest Relations is responsible for ensuring a seamless and delightful guest experience throughout the park. The role includes leading guest-facing operations, managing escalations, coordinating across departments, handling group visits from educational...

  • Guest Relations Executive

    1 week ago

    Kolkata, India Samuel Fitze & Co.Pvt.Ltd Full time

    Maintaining Guest Relations - Maintainance & Upkeep of Properties - Ideaties & Executing Marketing and Sales Promotion Activities **Salary**: ₹20,000.00 - ₹25,000.00 per month **Benefits**: - Food provided - Health insurance - Paid sick time - Provident Fund Schedule: - Day shift - Evening shift - Monday to Friday - Weekend...

  • Guest Relation Executive

    6 days ago

    Kolkata, India Ambuja Neotia Full time

    A Guest Relation Officer, also known as a Guest Relation Coordinator or Guest Relation Specialist, is **a customer service-oriented employee who essentially greets hotel guests**. From escorting guests to rooms to assisting in arranging reservations, Guest Relation Officers ensure a pleasant and satisfying stay at a hotel. **Job Types**: Full-time, Regular...

  • Guest Relations Executive

    5 days ago

    Kolkata, West Bengal, India Aditya Group Of Institutions Full time

    **Job Summary**: We are seeking a courteous and professional Guest Relations Executive to ensure a positive guest experience by managing queries, requests, and complaints efficiently. - **Key Responsibilities**:_ - Welcome and assist guests during check-in/check-out. - Address guest queries, feedback, and complaints promptly. - Coordinate with departments to...

  • Guest Relation Executive

    5 days ago

    Kolkata, West Bengal, India Career Craft Consultants Full time

    Hi Everyone , Location - Science City, Kolkata Salary - upto 30,000 / - Experience - Freshers and Experience Qualification - Graduation Profile - Guest Relation Executive Shift - Rotational Job Type - Full Time Job Description of Guest Relations Executive - Interacting with Guests - escorting them to their rooms - Taking care of the Lobby Area -...

  • Guest Relations Executive

    2 weeks ago

    Greater Kolkata Area, India CALCUTTA 64 Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Company DescriptionCALCUTTA 64 has been a team effort since its inception 9 years ago, flourishing through the dedication of its founding members, Mr. Bijoy Krishna Paul & Mrs. Anjulika Paul. Located in the heart of the Greater Kolkata Area, our cafe is a haven for sharing stories and exploring new ideas. We strive to create a welcoming environment where...

  • Guest Relations

    2 weeks ago

    Kolkata, West Bengal, India Paradigm Consultancies Full time

    WE ARE HIRING Designation: - Guest Relations. Location: - Nashik Maharashtra Salary: - 25,000 To 30,000 Per Month + Food And Accommodation Education: - Diploma or degree in hotel management Experience: - Total Experience : 4 Years of hotel industry - Minimum Experience : 1 -2 Years Proven experience in guest relations, concierge services, or a...

  • Guest Relations Executive

    1 week ago

    Kolkata, West Bengal, India MK Patwari Services Pvt Ltd Full time

    **Job Title**: Guest Relations Executive (GRE) **Location**: Kolkata **Salary**: Up to ₹20,000 per month **Responsibilities**: - Greet and assist guests upon arrival, ensuring a warm and welcoming experience. - Address guest inquiries, concerns, and complaints professionally. - Coordinate with internal teams to ensure seamless guest experiences. -...

  • Guest Relations Ambassador

    1 week ago

    Kolkata, West Bengal, India beBeeHospitality Full time ₹ 7,20,000 - ₹ 10,80,000

    At Adypg Hospitality, we believe every guest interaction should be memorable. We are looking for a Guest Relation Executive who can be the face of our hospitality – warm, professional, and always attentive to detail.Key Responsibilities:Greeting Guests: Greet and welcome guests warmly, ensuring a lasting first impression.Reservations and Waitlists: Manage...

  • Guest Relations Executive

    1 week ago

    New Alipore, Kolkata, West Bengal, India Sinclairs Hotels Ltd. Full time

    Sinclairs hotels Ltd is looking for a Guest Relations Executive for its Dooars, Chalsa unit. The responsibilities include greeting clients as they arrive, coordinating their check-ins to assigned rooms and informing them about the hotel’s facilities. Ultimately, you will manage guest services and our hotel’s image by answering guests’ requests and...