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Guest Relations Executive

2 weeks ago


Greater Kolkata Area, India CALCUTTA 64 Full time ₹ 6,00,000 - ₹ 12,00,000 per year

Company Description

CALCUTTA 64 has been a team effort since its inception 9 years ago, flourishing through the dedication of its founding members, Mr. Bijoy Krishna Paul & Mrs. Anjulika Paul. Located in the heart of the Greater Kolkata Area, our cafe is a haven for sharing stories and exploring new ideas. We strive to create a welcoming environment where every visitor feels appreciated and enjoys a positive experience.

Role Description

This is a full-time on-site role for a Guest Relations Executive located in the Greater Kolkata Area. The Guest Relations Executive will be responsible for ensuring excellent customer service and fostering strong relationships with our guests. Daily tasks include handling guest inquiries, managing reservations, performing receptionist duties, and assisting with sales. The role also involves addressing guest needs and resolving any issues to ensure a pleasant and satisfying experience for all customers.

Qualifications

  • Strong Guest Relations and Customer Service skills
  • Excellent Communication skills
  • Proficiency in Sales techniques and practices
  • Competency in performing Receptionist Duties
  • Ability to work independently and show initiative
  • Previous experience in a similar role is a plus
  • High school diploma or equivalent required; additional education or training in hospitality management preferred