Guest Relations Executive

9 hours ago

New Alipore Kolkata West Bengal, India Sinclairs Hotels Ltd. Full time

Sinclairs hotels Ltd is looking for a Guest Relations Executive for its Dooars, Chalsa unit. The responsibilities include greeting clients as they arrive, coordinating their check-ins to assigned rooms and informing them about the hotel’s facilities.

Ultimately, you will manage guest services and our hotel’s image by answering guests’ requests and making sure our visitors are satisfied.

**Responsibilities**:

- Provide upscale guest service experiences for clients throughout their stay
- Ensure clients are properly greeted upon their arrival
- Monitor daily bookings and ensure assigned rooms are prepared prior to check-in
- Coordinate luggage collection and storage
- Oversee check-in and check-out procedures, including reservations and financial transactions
- Promptly address guests’ requests, like in-room dining
- Actively listen to and resolve complaints
- Ensure special guests, like disabled people, elderly, children and VIPs, receive personalized services
- Coordinate and manage communication between guests and staff and follow up to ensure we resolve customer concerns
- Inform clients of our hotel services, including breakfast and dining options
- Promote all hotel amenities, conveniences and programs offered
- Liaise with Housekeepers and Wait Staff to provide an overall comfortable guest experience
- Recommend local tourist spots, including places to dine, shop and sight-see

Requirements and skills
- Proven work experience as a Guest Relations Associate/Executive
- Proficiency in English; knowledge of other languages is a plus
- Customer service drive with outstanding communication and active listening skills
- Excellent problem-solving and multitasking skills
- Ability to work flexible hours
- Strong sense of responsibility and a professional presentation
- BSc degree in Hospitality Management, Tourism, Business Administration or relevant field

**Job Types**: Full-time, Regular / Permanent

**Salary**: From ₹22,000.00 per month

Jadwal:

- Flexible shift

Tunjangan:

- Food provided
- Provident Fund

Upah Tambahan:

- Yearly bonus

COVID-19 considerations:
Yes

**Experience**:

- total work: 2 years (preferred)

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