Guest Relation Executive

4 days ago

New Town Kolkata West Bengal, India Pragma Eateries Pvt Ltd Full time

**Job Title**:
Guest Relation Executive

**Department**:
Food & Beverage

**Location**:
New Town, Kolkata

**Reports To**:
Restaurant Manager

**Job Summary**:
The Guest Relation Executive is responsible for ensuring exceptional guest experiences by creating a welcoming environment, addressing guest needs, and resolving any concerns in a professional and timely manner. This role involves interacting with guests, understanding their preferences, and coordinating with other departments to deliver high-quality service standards in line with the organization’s vision and goals.

**Key Responsibilities: Guest Engagement**:

- Welcome guests warmly and ensure a positive first impression.
- Escort guests to their tables and assist with seating arrangements.
- Maintain a friendly and approachable demeanor to create an inviting atmosphere.

**Service Excellence**:

- Anticipate guest needs and respond promptly to inquiries or requests.
- Provide information on menu items, daily specials, and promotions.
- Ensure guest preferences are documented and met, including dietary restrictions or special occasions.

**Conflict Resolution**:

- Handle guest complaints and concerns tactfully and professionally.
- Escalate unresolved issues to the appropriate management personnel for prompt resolution.

**Communication & Coordination**:

- Liaise with kitchen and service staff to ensure seamless operations.
- Communicate guest feedback and suggestions to management for continuous improvement.
- Assist in managing reservations, including group bookings or special events.

**Operational Support**:

- Ensure the cleanliness and presentation of the dining area.
- Assist in upselling menu items, beverages, or promotional offers.
- Maintain accurate guest records, including feedback and preferences, in the database.

**Qualifications & Skills:Education & Experience**:

- Bachelor’s degree or diploma in Hospitality Management, F&B, or a related field preferred.
- Minimum 1-3 years of experience in a similar role in the F&B or hospitality industry.

**Skills**:

- Exceptional interpersonal and communication skills.
- Strong problem-solving and conflict-resolution abilities.
- Attention to detail with a focus on guest satisfaction.
- Multilingual abilities are advantageous.

**Key Attributes**:

- Polished and professional appearance.
- Positive attitude with a passion for delivering exceptional service.
- Ability to work in a fast-paced environment and manage time effectively.
- Flexibility to work evenings, weekends, and holidays as required.

**Performance Metrics**:

- Guest satisfaction scores and feedback.
- Timeliness and effectiveness in resolving guest concerns.
- Contribution to revenue through upselling or promotions.
- Adherence to company service standards and protocols.

**Work Environment**:

- Fast-paced restaurant or dining setting.
- Standing and walking for extended periods.
- Interaction with diverse guests and staff.

**Job Types**: Full-time, Permanent

Pay: ₹12,000.00 - ₹16,000.00 per month

**Benefits**:

- Food provided

Schedule:

- Day shift
- Rotational shift
- Weekend availability

**Experience**:

- total work: 1 year (preferred)

Work Location: In person

**Speak with the employer**
+91 9147017012

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