Executive - Guest Relations

12 hours ago

Chennai International Airport, India Wonderla Holidays Full time

Dear Jobseeker

We are hiring for Executive - Guest Relations

Department: Guest Relations

Job Summary: The Guest Relations is responsible for ensuring a seamless and delightful guest experience throughout the park. The role includes leading guest-facing operations, managing escalations, coordinating across departments, handling group visits from educational institutions and Corporates, managing crowd flow, and contributing to seasonal and special event planning. The position demands proactive leadership, good communication, and the ability to maintain high service standards in a dynamic environment.

Key Responsibilities :Guest Experience Management

  • Oversee the entire guest journey from entry to exit, ensuring high levels of satisfaction and service consistency.
  • Address and resolve escalated guest complaints with professionalism and empathy.
  • Analyze guest feedback to drive improvements in service quality.

Crowd Flow & Show Timing Coordination

  • Monitor guest entry flow and dynamically adjust show timings (e.g., MI, Wave pool, Rain disco etc) to manage crowd distribution across the park.
  • Coordinate with ride operators/assistants, security, water management, and park scheduling teams to ensure smooth guest flow and minimize congestion within the park

Operational Oversight

  • Ensure smooth functioning of guest service points including entry gates, helpdesks, lost & found, and information counters.
  • Maintain SOP adherence, safety standards, and ensure timely reporting of daily operations.
  • Act as the primary point of contact for any guest-related emergencies or incidents.

Educational Institution Group Handling

  • Plan entry, briefings, safety instructions, and dedicated assistance for large student groups.
  • Coordinate with Sales, Security, and Operations to ensure hassle-free movement and supervision.

VIP & Special Guest Handling

  • Ensure smooth handling and personalized attention for VIPs, corporate groups, and celebrities.
  • Work closely with event management teams to deliver high-quality hospitality for special events or private bookings.

Qualifications & Skills:

  • Any degree, Business Administration, or a related field.
  • 2-3 years of experience in guest services, preferably in the amusement, hospitality, or events sector.
  • Strong organizational skills with the ability to manage multiple responsibilities and adapt in high-pressure environments.

Working Conditions:

  • Full-time, on-ground presence required during operational hours.
  • Must be available on weekends, holidays, and during peak/festival seasons.
  • Will be required to manage and respond during emergency situations or high guest flow days.

Interested candidate can drop resume at or contact Priyanka)

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