Executive - Guest Relations

2 weeks ago

Chengalpattu Chennai, India Wonderla Holidays Full time ₹ 2,50,000 - ₹ 7,50,000 per year

Dear Jobseeker

We are hiring for Executive - Guest Relations

Department: Guest Relations

Job Summary: The Guest Relations is responsible for ensuring a seamless and delightful guest experience throughout the park. The role includes leading guest-facing operations, managing escalations, coordinating across departments, handling group visits from educational institutions and Corporates, managing crowd flow, and contributing to seasonal and special event planning. The position demands proactive leadership, good communication, and the ability to maintain high service standards in a dynamic environment.

Key Responsibilities :Guest Experience Management

  • Oversee the entire guest journey from entry to exit, ensuring high levels of satisfaction and service consistency.
  • Address and resolve escalated guest complaints with professionalism and empathy.
  • Analyze guest feedback to drive improvements in service quality.

Crowd Flow & Show Timing Coordination

  • Monitor guest entry flow and dynamically adjust show timings (e.g., MI, Wave pool, Rain disco etc) to manage crowd distribution across the park.
  • Coordinate with ride operators/assistants, security, water management, and park scheduling teams to ensure smooth guest flow and minimize congestion within the park

Operational Oversight

  • Ensure smooth functioning of guest service points including entry gates, helpdesks, lost & found, and information counters.
  • Maintain SOP adherence, safety standards, and ensure timely reporting of daily operations.
  • Act as the primary point of contact for any guest-related emergencies or incidents.

Educational Institution Group Handling

  • Plan entry, briefings, safety instructions, and dedicated assistance for large student groups.
  • Coordinate with Sales, Security, and Operations to ensure hassle-free movement and supervision.

VIP & Special Guest Handling

  • Ensure smooth handling and personalized attention for VIPs, corporate groups, and celebrities.
  • Work closely with event management teams to deliver high-quality hospitality for special events or private bookings.

Qualifications & Skills:

  • Any degree, Business Administration, or a related field.
  • 2-3 years of experience in guest services, preferably in the amusement, hospitality, or events sector.
  • Strong organizational skills with the ability to manage multiple responsibilities and adapt in high-pressure environments.

Working Conditions:

  • Full-time, on-ground presence required during operational hours.
  • Must be available on weekends, holidays, and during peak/festival seasons.
  • Will be required to manage and respond during emergency situations or high guest flow days.

Interested candidate can drop resume at or contact Priyanka)

  • Guest Relation Executive

    1 week ago

    Chennai, India Novotel Chennai Sipcot Full time

    Company Description - Accor_ is the leading Augmented Hospitality hotel group offering unique and meaningful experiences in more than 5100 hotels across 110 countries. - An opportunity to be with world’s preferred hospitality company. - Captivating and rewarding experience working along side passionate professionals Range of exclusive Heartist...

  • Guest Relations Executive

    2 weeks ago

    Chennai, Tamil Nadu, India BSCPL Infrastructure Full time ₹ 4,00,000 - ₹ 6,00,000 per year

    Job Title: Guest Relations Executive (Female Staffs Only)Location: Chennai (Perumbakkam)Position Type: Full-TimeJob Summary:As a Guest Relations Executive, you will be the face of the company , Responsible for creating a warm and welcoming atmosphere for our guests. You will ensure that all guests receive personalized service and assistance during their...

  • Guest Relation Executive

    2 weeks ago

    Chennai, India Staffocux Total Solution Services Pvt Ltd Full time

    Looking for Guest relation Executive for Leading automobile dealership in OMR - Should have good computer knowledge - Should be good in guest handling - having automobile knowledge in added advantage. **Salary**: ₹15,000.00 - ₹25,000.00 per month **Benefits**: - Life insurance - Provident Fund Schedule: - Day shift Supplemental pay types: - Yearly...

  • Guest Relations Executive

    2 weeks ago

    Chennai, Tamil Nadu, India Wonderla Holidays Ltd Full time ₹ 3,00,000 - ₹ 4,50,000 per year

    Skills:-Excellent communication and interpersonal skills.Strong leadership ability with experience in managing guest-facing teams.Customer-first mindset with excellent conflict resolution and problem-solving skills.Ability to multitask and remain calm under pressure in a fast-paced environment.Hands-on experience in guest feedback management (NPS, online...

  • Guest Relation Executive

    2 weeks ago

    Chennai, Tamil Nadu, India Wonderla Holidays Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Role & responsibilitiesSet up and lead Guest Relations operations for Wonderla Chennai (new park launch).Design and implement SOPs and service processes to establish best-in-class guest experience standards.Greet and engage guests, ensuring smooth entry and personalized attention throughout their visit.Address and resolve guest concerns related to rides,...

  • Guest Relations Executive

    2 weeks ago

    Chennai, India JLL Full time

    Job Description About JLL JLL (NYSE: JLL) is a leading professional services firm that specializes in real estate and investment management. Our vision is to reimagine the world of real estate, creating rewarding opportunities and amazing spaces where people can achieve their ambitions. In doing so, we will build a better tomorrow for our clients, our...

  • Guest Relation Executive

    2 weeks ago

    Chennai, Tamil Nadu, India DRA Homes Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Position: Guest Relation Executive (Female)Department: Sales / Customer ExperienceLocation: Chennai(Siruseri)Gender:-Female OnlyCompany: DRA HomesAbout DRA Homes DRA Homes is a trusted name in Chennais real estate sector, delivering premium residential projects with unmatched quality and customer focus.We are looking for a confident and well-presented Guest...

  • Guest Relations Executive

    5 days ago

    Chennai, Tamil Nadu, India ProPMO Services Pvt. Ltd Full time

    Serve as the primary point of contact for our clients and guests, ensuring they receive exemplary service and support. This role involves managing inquiries, providing information about our services, and fostering a welcoming environment within our coworking space. Pay: ₹700,000.00 - ₹800,000.00 per year **Benefits**: - Provident Fund Schedule: -...

  • Guest Relation Executive

    1 week ago

    Chennai, India Athulya Assisted living Full time

    If you are someone who aspires to care for others and have love towards seniors to bring about a difference in their lives, you are at the right place to make a career. Athulya Assisted living is a place providing premium care, pleasant environment and a peaceful quality of life for elders. We require people who gel with our motto and strive towards...

  • Guest Relations Executive

    2 weeks ago

    Chennai, Tamil Nadu, India Jones Lang LaSalle Full time

    JLL empowers you to shape a brighter way Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services advisory and technology for our clients We are committed to hiring the best most talented people and empowering them to thrive grow meaningful careers and to find a place where they belong...