Customer Support Specialist

1 week ago

Mumbai, Maharashtra, India Manipal Technologies Limited Full time

Job Description:

Dynamic and experienced Senior Customer Support will have excellent communication skills, strong attention to detail, and a passion for ensuring exceptional customer experiences by coordinating with all the external and internal stakeholders. As a Senior Customer Support Staff member will serve as a mentor within the customer support team, providing guidance and assistance to junior staff members while also handling escalated customer inquiries and issues. Moreover, the candidate should also be adept at presenting analysis to customers periodically, enhancing our commitment to delivering top-tier service.

Key Responsibilities


• Develop & maintain good relationships for developing loyal / potential customers.


• Analyze existing customer success processes and workflows and proactively identify and

implement solutions to bottlenecks and inefficiencies in the existing process.


• Proactively conduct a regular account review with all the assigned customers and understand all

requirements and ensure to meet to their satisfactory level and meet the targets assigned.


• To collect periodic customer feedback assessments from all assigned customers to gauge

satisfaction levels and effectively understand their needs.


• Implement and manage all parts of the client experience – Entry, service, liaison, exit and transition within the area of responsibility.


• Coordinate with Process Team, IT, Dispatch, Operations and KAS for all customer experience related matters.


• Serve as the SPOC for all assigned customers, leading end-to-end new requirement gathering for

job onboarding and execution across projects.


• Preparing monthly Billing MIS within 02nd of every month and take approval from customer

immediately and share with billing team for invoice generation.


• Preparing the invoice for the completed job on time and ensuring dispatch of the invoice &

receipt of the same by the Customer.

Experience Level (If applicable)

Minimum of 5-7 experience in BPO, Customer interaction, Marketing Support, Sales& marketing

  • Customer Support Specialist

    2 days ago

    Mumbai, Maharashtra, India beBeeCustomerSupport Full time

    Job Title: Customer Support Specialist">As a Customer Support Specialist, you will play a crucial role in ensuring customer satisfaction by providing timely and effective support. Your primary responsibility will be to interact with customers in real-time, troubleshoot technical issues, and resolve their problems efficiently.You will be responsible...

  • Inbound Customer Support Specialist

    2 days ago

    Navi Mumbai, Maharashtra, India beBeeCustomerSupport Full time

    Inbound Customer Support SpecialistWe are seeking a highly skilled and motivated individual to fill the role of Inbound Customer Support Specialist. This key position involves handling customer inquiries and providing exceptional service to ensure a positive customer experience.Key Responsibilities:Respond to inbound customer inquiries via phone, email, and...

  • Customer Support Role

    3 weeks ago

    Mumbai, Maharashtra, India Connect2Talent Full time

    Job Title: Customer Support Representative (Night Shift)Location: IndiaEmployment Type: PayrollCategory: Customer Service & IT OperationsJob SummaryWe are seeking a dedicated and customer-focused Customer Support Representative to join our India-based night-shift team. The ideal candidate will deliver exceptional service to customers via phone, email, and...

  • Entry-Level Customer Support Specialist

    4 weeks ago

    Mumbai, Maharashtra, India WinSync Technologies Full time

    Entry-Level Customer Support SpecialistAbout UsWe are a growing software company dedicated to delivering exceptional customer experiences. Our team is committed to providing reliable and effective software solutions backed by outstanding support.Role OverviewWe're seeking a proactive Customer Support Specialist to join our team. In this role, you'll be the...

  • Customer Support Specialist

    4 weeks ago

    Mumbai, Maharashtra, India TP Full time

    Job Opening: Customer Support / Customer Service / Technical Support Experience: Open to both freshers and candidates with customer service experience (0-3 Years) Shift: Rotational shifts with rotational weekly offs Location: Malad, Mumbai Requirement: Strong English communication skills Notice period : Immediate only

  • Customer Support Specialist

    3 weeks ago

    Mumbai, Maharashtra, India TP Full time

    Job Opening: Customer Support / Customer Service / Technical SupportExperience: Open to both freshers and candidates with customer service experience (0-3 Years)Shift: Rotational shifts with rotational weekly offsLocation: Malad, MumbaiRequirement: Strong English communication skillsNotice period: Immediate only

  • Email Support Specialist

    2 weeks ago

    Mumbai, Maharashtra, India beBeeCustomerSupport Full time

    Job DescriptionWe are seeking a skilled Email Support Specialist to join our team. As an Email Support Specialist, you will be responsible for handling customer inquiries and resolving issues in a timely and professional manner.Responsibilities:Drafting and sending emails to customers in response to their queries and complaints.Providing exceptional customer...

  • Customer Support

    2 days ago

    Mumbai, Maharashtra, India Assignedge Network Private Limited Full time

    Job DescriptionJob Title: Customer Support ExecutiveLocation: Matunga, MumbaiExperience: 25 yearsSalary: 35,000 40,000Job OverviewWe are looking for a proactive and customer-focused individual to join our team as a Customer Support Executive. The ideal candidate will have prior experience in handling customer queries, providing prompt solutions, and ensuring...

  • Customer Support Specialist

    11 hours ago

    Navi Mumbai, Maharashtra, India beBeeCustomerSupport Full time ₹ 3,00,000 - ₹ 6,00,000

    Customer Support AssociateWe are seeking a skilled Customer Support Associate to provide exceptional service to our clients.Key Responsibilities:Address customer concerns, process requests and provide information related to products, services or accounts.Assist customers with troubleshooting or resolving issues and escalate when necessary.Provide solutions...

  • Customer Support

    3 weeks ago

    Mumbai, Maharashtra, India CIEL HR Full time

    Role Customer Support Email and Chat Support Experience 1-6 YearsLocation Mumbai AndheriNotice Period Immediate to 30 DaysAbout your role You have exceptional organisational and time management skills the ability to perform smoothly and consistently in a fast-paced environment You are a detail-oriented perfectionist who loves to take on a complex...