
Asst. Manager – BPO Healthcare
17 hours ago
Asst. Manager – BPO Healthcare
Location: Infopark, Kakkanad, Kochi.
Graduation: Degree Mandatory
Salary range : Upto 5. 5LPA
Experience: Minimum 3yrs experience in any BPO. Team handling, attrition and shrinkage experience is a must.
Job Summary:
We are looking for a proactive and experienced Assistant Manager – Healthcare Voice Process to lead a customer service team in the healthcare domain. The ideal candidate should have strong leadership skills, a solid background in BPO voice operations, and proven expertise in handling attrition and shrinkage.
Requirements:
- Minimum 5 years of hands-on experience in BPO voice process (Healthcare domain preferred).
- Proven Team Leader (TL) experience is mandatory.
- Strong track record of managing attrition and shrinkage.
- Excellent verbal and written communication skills.
- Strong leadership, coaching, and conflict resolution abilities.
- Data-driven approach to analyze team performance and implement improvements.
- Results-oriented, proactive, and capable of handling high-pressure situations.
Responsibilities:
- Lead and manage a team of customer service associates in the healthcare voice process.
- Ensure smooth day-to-day operations with strict adherence to SLAs and process standards.
- Conduct team meetings, performance appraisals, and regular coaching sessions.
- Analyze performance data and present actionable reports to senior leadership.
- Drive key initiatives to manage and reduce attrition and shrinkage effectively.
- Resolve customer escalations, ensuring high-quality service and customer satisfaction.
- Collaborate with cross-functional teams to improve process efficiency and team performance.
Job Type: Permanent
Pay: ₹35, ₹45,000.00 per month
Benefits:
- Commuter assistance
- Health insurance
- Provident Fund
Application Question(s):
- How many team members have you handled in your previous BPO roles ?
Experience:
- BPO Team Leader: 5 years (Required)
- Attrition & Shrinkage Management: 3 years (Required)
License/Certification:
- Graduation (Required)
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