BPO Team Leader

16 hours ago

Ernakulam, India Primeiro Innovative Solutions Pvt Ltd Full time

Job Description: BPO Team Leader

Industry: Telecommunications

Role Overview

We are seeking a dynamic and results-driven BPO Team Leader to lead and manage a team of tele callers. The ideal candidate will have a strong background in sales, marketing, and team management, with a focus on meeting and exceeding targets.

Key Responsibilities

Team Management

· Supervise, mentor, and motivate tele callers to achieve daily, weekly, and monthly sales and service targets.

· Monitor team performance and provide regular feedback to ensure continuous improvement.

Target Achievement

· Strategize and implement effective plans to meet sales and marketing goals under pressure.

· Ensure team members meet individual and collective performance metrics.

Communication & Training

· Conduct regular team meetings to address challenges, share updates, and motivate the team.

· Train team members in product knowledge, customer handling, and effective sales techniques.

Operational Oversight

· Manage day-to-day operations, ensuring smooth workflow and resolving issues promptly.

· Prepare and present performance reports to management.

Customer Focus

· Ensure excellent customer experience while addressing queries and concerns efficiently.

Qualifications & Skills

· Experience: Minimum 2+ years in sales, marketing, or team management (BPO/telecommunications preferred).

· Skills Required:

o Strong leadership and team-handling abilities.

o Target-driven with ability to perform under pressure.

o Excellent communication skills in English (Hindi is an added advantage).

o Proficiency in sales techniques and customer relationship management.

What We Offer

· Visa & Air Ticket provided by the company.

· Opportunity to work with leading telecom projects.

· Career growth in a dynamic and performance-driven environment.

Job Types: Full-time, Permanent

Pay: From ₹25,000.00 per month

Application Question(s):

  • How many years of experience do you have in team leading or team management in a BPO/Telecommunications environment?
  • Do you have strong communication skills in English (Hindi is a plus)?
  • Are you willing to relocate and work onsite in Dubai, UAE?

Work Location: In person

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