store managers/asst store manages

18 hours ago

Ernakulam, India DEVIPRASAD PADMANABHAKINI Full time

Store Managers / Asst. Store Managers - Retail Footwear Chain - All Kerala

  • Key Responsibilities:
  • 1. Sales & Business Performance:
  • Develop and implement strategies to increase sales, drive store traffic, and meet/exceed sales and profitability goals.
  • Analyze sales data, market trends, and customer needs to make informed decisions about inventory, promotions, and visual merchandising.
  • Monitor key performance indicators (KPIs) such as average transaction value, units per transaction, and conversion rates.
  • Manage store budgets, control operating expenses, and ensure financial accountability.
  • 2. Leadership & Team Management:
  • Recruit, hire, train, and develop a high-performing team of sales associates.
  • Lead by example, providing ongoing coaching, mentorship, and feedback to staff.
  • Create and manage employee schedules to ensure adequate coverage during peak hours while controlling labor costs.
  • Conduct performance reviews, address employee conflicts, and handle disciplinary actions as needed.
  • Foster a positive and inclusive work environment that encourages teamwork, motivation, and a customer-first attitude.
  • 3. Customer Service Excellence:
  • Ensure the team provides exceptional, personalized service to every customer.
  • Resolve customer complaints and issues promptly and professionally, turning negative experiences into positive outcomes.
  • Train staff on product knowledge, fitting techniques, and sales strategies to assist customers effectively.
  • Maintain a visually appealing and organized store that enhances the customer shopping experience.
  • 4. Store Operations & Inventory Management:
  • Oversee all daily store operations, including opening and closing procedures, cash handling, and daily deposits.
  • Manage inventory levels, conduct regular stock audits, and place orders to prevent stockouts and overstocking.
  • Implement loss prevention strategies and ensure compliance with all company policies and procedures.
  • Maintain the overall appearance, cleanliness, and security of the store.
  • 5. Visual Merchandising:
  • Collaborate with the visual merchandising team or manage the process directly to create appealing product displays.
  • Ensure that new arrivals and promotional items are displayed prominently and according to brand standards.
  • Keep the sales floor, windows, and display areas neat, clean, and well-maintained.
  • Required Skills & Qualifications:
  • Experience: Proven experience as a Store Manager or Assistant Store Manager in a retail environment, preferably in footwear or a related specialty.
  • Leadership: Strong leadership and people management skills with the ability to inspire, motivate, and develop a team.
  • Business Acumen: Solid understanding of retail operations, financial management, and sales analysis.
  • Communication: Excellent interpersonal, communication, and problem-solving skills.
  • Customer Focus: A passion for delivering a world-class customer experience.
  • Technical Skills: Proficiency in Point-of-Sale (POS) systems, inventory management software, and basic computer skills.
  • Physical Demands: Ability to stand for long periods, lift and move up to 25 lbs, and perform physical tasks associated with stocking and merchandising.
  • Availability: Flexible schedule, including the ability to work evenings, weekends, and holidays as needed.

Job Types: Full-time, Permanent

Pay: ₹25, ₹50,000.00 per month

Benefits:

  • Cell phone reimbursement
  • Provident Fund

Work Location: In person

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