
SAP Support Analyst-Healthcare
14 hours ago
Position Summary
We are seeking an experienced SAP Support Analyst with a strong background in SAP modules relevant to the healthcare industry. The role will provide application support, troubleshoot issues, coordinate with end-users, and work closely with functional and technical teams to ensure smooth operations of SAP systems in alignment with healthcare compliance and business needs.
Key Responsibilities
1. Application Support & Issue Resolution
- Provide Level 1–3 support for SAP modules (MM, SD, FI/CO, IS-H).
- Diagnose and resolve functional, configuration, and integration issues in a timely manner.
- Monitor incident queues and ensure SLAs are met.
2. Healthcare-Specific SAP Processes
- Support
SAP IS-H (Industry Solution for Healthcare)
or equivalent for patient management, billing, and medical record integration. - Assist with integration to Electronic Medical Records (EMR/EHR) systems, laboratory systems, and medical equipment interfaces.
3. Enhancements & Change Requests
- Gather requirements from clinical, administrative, and finance departments.
- Create functional specifications for SAP enhancements.
- Test and validate new configurations, reports, and workflows.
- Support rollouts and upgrades for healthcare-specific SAP modules.
4. Documentation & Training
- Maintain up-to-date configuration and process documentation.
- Prepare user guides and conduct training for hospital and healthcare staff.
Qualifications
Education:
- Bachelor's degree in information technology, Computer Science, Healthcare Informatics, or related field.
Experience:
- 3–5 years of SAP functional support experience.
- At least 2 years working in a
healthcare or hospital IT environment is preferred
. - Experience with SAP IS-H or integration to healthcare systems is highly desirable.
Skills:
- Strong understanding of SAP configuration and master data management.
- Knowledge of healthcare business processes such as patient administration, billing, and medical record handling.
- Familiarity with HL7 interfaces and healthcare interoperability standards.
- Excellent problem-solving and communication skills.
- Ability to work in a fast-paced, patient-care–driven environment.
Key Competencies
- Analytical thinking & troubleshooting skills
- Customer Service Orientation
- Healthcare compliance awareness
- Team collaboration
- Attention to detail
Employment Type
Full-Time / Permanent
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