Technical Support

1 week ago

Nashik, India MilesWeb Internet Services Pvt Ltd Full time

Technical Support & Monitoring

  • Monitor server load, uptime, and service performance across physical web servers.
  • Deploy and configure new servers at the software level.
  • Analyze and mitigate abuse patterns, including advanced DDoS attack vectors.
  • Supervise and maintain system components including:
  • FTP, LiteSpeed, BitNinja, CloudLinux OS, MySQL, R1Soft
  • Identify, troubleshoot, and resolve complex system issues; escalate to internal teams when necessary.
  • Optimize and automate tasks across various projects using tools like Ansible.

Customer Communication & Issue Resolution

  • Communicate with clients via email and live chat to resolve hosting-related queries.
  • Understand client needs, emphasize with their concerns, and provide appropriate solutions.
  • Deliver exceptional customer experience by recommending value-added tools, services, or products.
  • Maintain consistent attendance and adhere to assigned schedules.
  • Take ownership of difficult issues to ensure timely and effective resolution.

Required Skills & Qualifications:

  • Basic understanding of web hosting is mandatory.
  • Strong working knowledge of Linux and its distributions.
  • Hands-on experience with Plesk, cPanel, and DirectAdmin.
  • Familiarity with core web server technologies: Nginx, LiteSpeed, Apache, NodeJS, Tomcat.
  • Experience working with Content Management Systems (CMS) such as WordPress, CodeIgniter, Magento.
  • Strong understanding of network technologies: IPv4, IPv6, BGP, routing, proxies, firewalls, and bridging.
  • Ability to write and debug scripts in PHP, Python, Bash, or similar programming languages.
  • Excellent written and verbal English communication skills.
  • A positive, solution-oriented attitude with a willingness to learn continuously and tackle new challenges.

Job Types: Full-time, Permanent

Pay: ₹300, ₹480,000.00 per year

Benefits:

  • Health insurance
  • Leave encashment
  • Paid sick time
  • Provident Fund

Experience:

  • Webhosting: 2 years (Required)

Language:

  • English (Required)

Work Location: In person

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