Technical Support Executive

1 week ago

Nashik, India Svytel Communication Full time

Company: Aiwati Solutions Pvt. Ltd.
Location: Nashik
Experience: 1 – 2 years
Salary Range: ₹12,000 – ₹25,000 per month

About Us

Aiwati Solutions Pvt. Ltd. is a SaaS Communication Platform specializing in WhatsApp Business API, RCS Messaging, Bulk SMS, IVR, and Omnichannel Solutions. We empower SMEs and enterprises with seamless communication tools to engage customers effectively and drive business growth.

Role Overview

We are looking for a Technical Support Executive with strong communication skills and the ability to provide exceptional support to our clients. The role requires handling technical queries, resolving customer issues, and assisting in closing deals over calls when required.

Key Responsibilities

  • Provide technical support to customers via phone, email, and chat.
  • Troubleshoot issues related to WhatsApp API, SMS, RCS, and platform usage.
  • Guide customers in setup, onboarding, and usage of Aiwati's communication tools.
  • Collaborate with the Sales Team to close leads during support calls if needed.
  • Maintain customer satisfaction by ensuring timely resolution of queries.
  • Document issues, solutions, and customer interactions for future reference.
  • Provide feedback to the product team for improvements based on client experiences.

Requirements

  • 1 – 2 years of experience in technical/customer support or similar role.
  • Excellent verbal & written communication skills in English.
  • Ability to explain technical concepts in simple language.
  • Familiarity with SaaS products, CRM tools, or communication platforms (preferred).
  • Strong problem-solving and troubleshooting skills.
  • Customer-first attitude with patience and professionalism.
  • Ability to handle pressure and multitask.

Benefits

  • Competitive salary (₹12,000 – ₹25,000 based on skills & experience).
  • Opportunity to work with a fast-growing SaaS company.
  • Growth opportunities into Senior Support, Sales, or Customer Success roles.
  • Exposure to cutting-edge communication technologies.

Job Type: Full-time

Pay: ₹12, ₹25,000.00 per month

Language:

  • English (Required)

Work Location: In person

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