Technical Desktop Support Specialist
2 days ago
Job Role: Support Engineer
This position is focused on delivering first-line technical assistance for Microsoft 365 services and desktop environments with strong communication skills.
Key Responsibilities:
- Provide basic troubleshooting for Microsoft 365 applications (Outlook, Teams, SharePoint, OneDrive).
- Support desktop environments: Windows OS, device setup, drivers, and peripheral support.
- Assist with user account management in Azure AD / Office 365 (password resets, license assignment, MFA setup).
- Escalate complex issues to senior engineers while documenting troubleshooting steps.
- Maintain accurate records of issues and solutions in the ticketing system.
- Provide end-user guidance on IT policies, best practices, and security awareness.
- Learn and support under the guidance of senior engineers while developing real-world IT skills.
Required Skills & Qualifications:
- Fundamental knowledge of Microsoft 365 applications (Outlook, Teams, OneDrive, SharePoint).
- Familiarity with Windows 10/11, desktop/laptop hardware, and network fundamentals (TCP/IP, DNS, VPN).
- Office365 admin portal, Exchange online, Teams, SharePoint, Azure.
- Excellent communication and problem-solving skills.
- Ability to work in a team environment and provide excellent customer service.
- Eagerness to learn, basic IT knowledge, and willingness to grow into a support role.
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