Support Expert for Virtualized Desktop Environments

2 days ago

Nashik, Maharashtra, India beBeeVirtualDesktop Full time ₹ 90,00,000 - ₹ 1,20,00,000
Job Title:

Virtual Desktop Specialist


Overview:

We are seeking a skilled and experienced Virtual Desktop Specialist to join our team. This individual will be responsible for providing Level 1–3 support for Horizon VDI user issues, maintaining golden images, deploying new desktop pools, and working with application teams to ensure seamless virtual desktop functionality.


Responsibilities:
  • User Support: Provide Level 1–3 support for Horizon VDI user issues, including session performance, access, printing, and profile-related incidents.
  • Golden Image Management: Create, maintain, and update golden images for various user groups, including application packaging, patching, and configuration.
  • Desktop Pool Management: Create and manage desktop pools in Horizon Administrator/Console, including both persistent and non-persistent configurations.
  • Troubleshooting: Validate and troubleshoot application functionality within VDI sessions in partnership with application owners.
  • Root Cause Analysis: Perform root cause analysis for recurring issues and implement permanent fixes.
  • Access Management: Maintain user entitlement mappings and access to appropriate VDI pools.
  • Monitoring: Monitor system health and generate reports on performance, usage, and capacity.
  • Patching: Test and implement updates, patches, and version upgrades to Horizon components and base images.
  • Collaboration: Collaborate with the Infrastructure team on escalations related to networking, storage, or host-level issues.
  • Documentation: Document standard operating procedures, troubleshooting steps, and FAQs for internal knowledgebase.
  • Change Management: Participate in change management and implementation planning for VDI-related initiatives.

Requirements:
  • Education: Associate or Bachelor's degree in Computer Science, Information Technology, or a related field.
  • Certification: Preferred Certification(s): VMware Certified Professional – Desktop and Mobility (VCP-DTM).
  • Experience: 2+ years in IT support roles with at least 1 year supporting VDI environments.
  • Technical Skills: Experience supporting VMware Horizon View (7.x or 8.x), including Connection Server, Composer, and Agent; Windows desktop OS (Windows 10/11), Active Directory, and group policies.
  • Tools and Technologies: Proficiency with tools like Horizon Administrator/Console, vSphere Client, and basic PowerShell scripting.

Preferred Qualifications:
  • Advanced Experience: 3+ years supporting end-user computing or VDI in enterprise environments.
  • Golden Image Expertise: Deep experience creating and maintaining golden images including app installs, optimizations, and Windows updates.
  • Application Packaging: Familiarity with application packaging and troubleshooting app behavior in virtual environments.
  • Desktop Pool Deployment: Experience deploying and managing desktop pools, including automated, linked clone, or instant clone pools.
  • VDI Integration: Working knowledge of FSLogix, profile redirection, and user data management.
  • Security and Compliance: Experience integrating VDI with multi-factor authentication, antivirus, and DLP tools.
  • ITSM Platforms: Familiarity with Jira or similar ticketing and ITSM platforms.
  • Infrastructure Collaboration: Experience collaborating with infrastructure teams on networking, DNS, storage, and security configurations for VDI.
  • Monitoring Tools: Knowledge of monitoring tools (e.g., Horizon Help Desk Tool, vRealize Operations, ControlUp).

  • Lead Desktop Support Specialist

    8 hours ago

    Nashik, Maharashtra, India beBeeDesktop Full time ₹ 12,00,000 - ₹ 15,36,000

    Join our team of seasoned experts as a Senior Desktop Support Engineer.As a critical member of the IT infrastructure, you will be responsible for ensuring the stability and reliability of our systems. You will work closely with the Engineering team leads and collaborate with other technology teams to achieve project goals. Key Responsibilities:Your role will...

  • Expert Technical Support Specialist

    1 day ago

    Nashik, Maharashtra, India beBeeTechnical Full time ₹ 5,00,000 - ₹ 10,00,000

    Job OverviewWe are seeking a highly skilled and customer-focused technical expert to join our IT team in Nashik.As the primary point of contact for internal users, you will be responsible for providing expert technical assistance and support related to computer systems, hardware, and software.Key Responsibilities:Provide timely and effective technical...

  • IT Infrastructure Specialist

    5 days ago

    Nashik, Maharashtra, India beBeedesktopsupportengineer Full time US$ 60,000 - US$ 1,20,000

    Job DescriptionWe are seeking a skilled and experienced Desktop Support Engineer to join our team. As a Desktop Support Engineer, you will play a vital role in maintaining the functionality and reliability of our IT environment. You will be responsible for administering Microsoft Intune for endpoint management, providing support for Azure Virtual Desktop...

  • IT Support Professional

    12 hours ago

    Nashik, Maharashtra, India beBeeTechnical Full time ₹ 8,00,000 - ₹ 12,00,000

    About the RoleThis role involves delivering exceptional IT support to our End User Services team as a key member. You will work independently and collaboratively with peers to provide hands-on assistance, resolve technical issues, and ensure seamless day-to-day operations.The job entails troubleshooting technical problems, managing IT assets, deploying...

  • Senior System Administrator

    4 days ago

    Nashik, Maharashtra, India beBeeVirtualization Full time ₹ 80,00,000 - ₹ 1,20,00,000

    System AdministratorKey Responsibilities:Install and maintain virtualization environments to ensure optimal performance and minimal downtime.Troubleshoot complex technical issues related to OpenShift Virtualization, applying problem-solving skills to resolve issues efficiently.Collaborate with IT teams to develop and implement IT processes, including...

  • Senior Network Solutions Expert

    2 days ago

    Nashik, Maharashtra, India beBeeNetwork Full time US$ 1,50,000 - US$ 2,00,000

    Key Job Responsibilities:The ideal candidate will be responsible for shaping network designs, ensuring successful integrations with customer environments, and creating best practice documentation for internal and external stakeholders.Technical Leadership & AdvisoryProvide expert network design and troubleshooting guidance to the Professional Services...

  • IT Technical Support Specialist

    1 day ago

    Nashik, Maharashtra, India beBeeTechnical Full time ₹ 5,00,000 - ₹ 10,00,000

    We are looking for a talented IT professional to join our team as a technical support specialist.Job SummaryThis role involves providing expert technical assistance and support to employees and infrastructure in Nashik. The ideal candidate will have strong problem-solving skills, excellent communication abilities, and a commitment to delivering timely and...

  • Technical Support Specialist for Cloud Environments

    2 days ago

    Nashik, Maharashtra, India beBeeAccessibility Full time US$ 26,000 - US$ 40,000

    Key ResponsibilitiesAs a Technical Access Assistant, you will support data analysts working in cloud and AI environments. Your role is to enable them to do their jobs by bridging accessibility gaps.Required Skills and QualificationsBasic coding knowledge and understanding of code structure.Proficiency in Microsoft Excel and ability to work with large data...

  • Field Support Professional

    12 hours ago

    Nashik, Maharashtra, India beBeeTechnical Full time US$ 50,000 - US$ 90,000

    Technical Support SpecialistWe are seeking a skilled End User Support Engineer to provide technical assistance to users across the organization. The role involves installation, configuration, and troubleshooting of hardware, software, and network-related issues while ensuring minimal disruption to business operations.Job Responsibilities:Provide on-site and...

  • Fresh IT Support Opportunities

    2 days ago

    Nashik, Maharashtra, India beBeeSupport Full time ₹ 45,00,000 - ₹ 60,00,000

    Job Overview: We are seeking a skilled and customer-focused IT Support Specialist to provide technical assistance and support to our employees and infrastructure.As an IT Support Specialist, you will be responsible for troubleshooting hardware and software issues, managing network connectivity, maintaining IT systems, and ensuring the smooth operation of our...