Customer Experience Intern

3 days ago

Bengaluru, Karnataka, India Iron Lady Full time

Customer Experience Intern (Remote)

Location: Remote

Stipend: 10k to 15k per month (Based on Experience)

Duration: 3 months

Note: Candidates currently pursuing education will not be considered.

About Iron Lady

Iron Lady is India's No.1 leadership platform for women, delivering high-impact programs that accelerate career and leadership growth. Through initiatives such as the 1-Crore Club, 100 Board Members, and Leadership Essentials, we empower women to rise as strong leaders and changemakers.

Role Overview

We're looking for a Customer Experience Intern who will be at the heart of ensuring seamless program delivery, participant engagement, and overall satisfaction. This role requires strong ownership, communication, and execution skills, with a chance to convert into a full-time opportunity within 3 months.

Key Responsibilities

  • Manage session confirmations, calendar updates, and attendance tracking.
  • Coordinate Fast Track (FT) sessions — confirmations on Wednesdays and attendance on Thursdays (8:15 PM).
  • Share weekly attendance updates in designated groups.
  • Conduct community sessions, including flyer creation, moderator coordination, and promotions.
  • Share session details and gather confirmations from Program Leads (PLs) every Friday.
  • Support Saturday sessions and weekly engagement activities.
  • Maintain assignment dashboards and Learning Management System (LMS).
  • Handle participant onboarding, including welcome calls and WhatsApp group additions.
  • Review assignments and coordinate feedback with Program Leads.

Qualifications

  • Strong interpersonal and communication skills.
  • Prior experience or interest in customer engagement or support.
  • Analytical mindset with strong attention to detail.
  • Highly organized, self-driven, and reliable.
  • Comfortable working independently in a remote setup.

Why Join Us?

  • Hands-on exposure to customer success and program operations.
  • Potential to convert to a Pre-Placement Offer (PPO) within 3 months.
  • Be part of a mission-driven organization empowering women leaders.

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