The Customer Experience Specialist

6 days ago


Bengaluru, Karnataka, India beBeeCustomerService Full time ₹ 1,04,000 - ₹ 1,30,878

Job Title: Customer Service Representative

Job Description: As a valued member of our customer-facing team, you will play a pivotal role in delivering exceptional service and support to our esteemed clients.

  • Respond promptly and efficiently to customer inquiries via email
  • Resolve customer complaints and ensure customer satisfaction
  • Process orders, forms, applications, and requests accurately and promptly
  • Keep records of customer interactions, transactions, comments, and complaints
  • Communicate and coordinate with internal departments to ensure customer needs are met
  • Identify and assess customers' needs to achieve effective solutions
  • Provide product information and recommendations to customers
  • Ensure performance metrics/SLAs are met
  • Adhere to all internal/external processes defined

Required Skills and Qualifications: To be successful in this role, you must possess the following qualifications and skills:

  • A proven track record of delivering flawless customer service
  • Excellent written and verbal communication and interpersonal skills
  • Excellent problem-solving skills and a customer-centered approach
  • Ability to multitask and prioritize tasks in a fast-paced environment
  • Proficiency in using customer service software and tools
  • Preferably Bachelor's degree (Arts, Science, Commerce, Business Administrations)
  • Minimum 3-year experience
  • Flexible to work the night shift


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