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Excellence in Customer Experience Specialist

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Bengaluru, Karnataka, India beBeeCommunication Full time ₹ 50,00,000 - ₹ 1,00,00,000
Customer Experience Delivery Specialist

Delivering exceptional customer experiences across various channels is a key aspect of this role. The incumbent will be responsible for handling customer account and transaction queries, building trust through accurate and timely resolutions, and escalating issues to support functions as needed.

Key Responsibilities:
  • Effective communication in English and Hindi; knowledge of South Indian languages is preferred.
  • Resolving customer problems by following standard process workflows.
  • Meeting daily productivity and quality targets.
  • Active listening, flexibility, and incorporating feedback.