Customer Experience Specialist

2 days ago

Bengaluru, Karnataka, India beBeeCustomer Full time ₹ 6,00,000 - ₹ 10,00,000
Job Title: Customer Experience Specialist

- Transactional Expertise: Take ownership of projects from initiation to completion, ensuring all customer requirements are met and executed seamlessly.

- Loan Support Services: Assist customers in processing loans, providing guidance and support as a liaison between the customer and financial institutions.

- Client Communication: Communicate with clients through verbal and written interactions to understand their needs, provide updates, and address concerns promptly.

- Data Management: Maintain accurate and up-to-date records of customer interactions and project progress within our CRM system.

- Collaboration: Work with internal teams to ensure all customer needs are met and projects are executed efficiently.

- Customer Satisfaction: Ensure high levels of customer satisfaction by addressing inquiries, resolving issues, and delivering exceptional service.

Key Skills and Qualifications:

  • Years of Experience: Prior experience in a similar role in the real estate industry is preferred, but not mandatory. Relevant experience in customer relationship management and loan processing is advantageous.
  • Communication Skills: Proficiency in English is essential, with an advantage for those who also speak Hindi or another language.
  • Organisational Skills: Strong organisational skills are required to manage projects and customer data efficiently.
  • Adaptability: Ability to learn and adapt to new CRM systems and processes.
  • Teamwork: Collaborative mindset to work effectively with multiple stakeholders to meet customer needs.
  • Attention to Detail: A keen eye for detail is necessary to maintain accurate customer records and project documentation.
  • Customer Focus: Commitment to delivering excellent service and ensuring customer satisfaction.

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