Customer Experience Specialist

2 weeks ago

Bengaluru, Karnataka, India beBeeCustomer Full time ₹ 4,00,000 - ₹ 8,00,000

About this role:

We are seeking a highly skilled Customer Experience Specialist to provide exceptional service and support to our guests.

  • Deliver personalized experiences from arrival to departure
  • Provide assistance with menu, product, and store-related inquiries
  • Efficiently handle billing, orders, and exchanges while maintaining accuracy
  • Promptly resolve guest concerns and complaints
  • Maintain cleanliness and presentation of guest areas
  • Upsell products thoughtfully, considering customer needs
  • Capture feedback and share insights with the management team for continuous improvement

Key Responsibilities:

  • Create a welcoming atmosphere
  • Offer top-notch customer service
  • Ensure accurate transactions
  • Manage guest concerns effectively
  • Maintain store appearance
  • Provide personalized recommendations
  • Contribute to ongoing improvement

Benefits:

  • Foster a positive work environment
  • Develop strong relationships with guests
  • Gain valuable experience in customer-facing roles

What we're looking for:

  • A passionate individual who values exceptional customer service
  • An organized and efficient problem solver
  • A team player with excellent communication skills

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