
Customer Experience Specialist
2 days ago
We are seeking an experienced Customer Experience Specialist to join our Partner Care team.
Job Description:The ideal candidate will have a strong passion for delivering exceptional customer experiences and sales support. Your primary focus will be to support and enable our new and existing channel partners and internal sales teams to execute their sales motions within a specific geographic region.
You will provide timely and superior independent responsiveness and support for query resolution and partner needs that drive profitability and revenue growth.
Main Responsibilities:
- Service requests from the partner care team mailbox within your assigned territory.
- Ensure all partner queries are resolved in a timely manner with quality and first-time resolution.
- Resolve complex systems and related issues efficiently.
- Independently troubleshoot issues across registration, onboarding, service requests, and systems.
- Assist in completing new partner registrations and onboarding into our ecosystem, including partner portal access and program validation.
- Provide answers to partner sales support queries and our security programs.
- Send renewal reports to partners to facilitate sales momentum.
To succeed in this role, you will need:
- 5+ years of customer service experience in the technology or IT-enabled service industry.
- Excellent communication skills, including effective email and phone interactions.
- Ability to develop relationships internally and externally.
- Demonstrated ability to independently determine escalation requirements for issue resolution.
- Bachelor's degree required.
We prioritize diversity, inclusion, and employee well-being. Our benefits include flexible work hours, social programs, and family-friendly policies.
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