Lead - Process Design
1 month ago
Education: B.E./B.Tech/MCA
ITIL Certification - Mandatory
Job Location: Gurgaon (WFO)
Design new processes and develop standard work and redesign of IT processes to improve operational efficiency.
Analyze, implement, and update processes so as to ensure company goals are met.
Analyze the effectiveness of current process in order to develop strategies to improve workflow effectiveness.
Collaborate with IT teams to make sure that all the essential design specifications are documented and implemented with accuracy.
Determine critical root cause analysis to drive strategic change to improve the current process environment.
Train and guide the team on process design improvements.
Ensure full integration of all IT process and linkage to best practices.
Provide technical and analytical support on various process strategies.
Support Team in Internal assessments and closure of observations.
Publishing process KPI and overall process health check.
Manage multiple projects or initiatives at one time.
Team management and must win attitude in matrix organization
KPI:
Ability to design, document and improve processes basis best practises and ITIL
Ability to keep the process compliance at benchmark
Ability to cope with the stress associated with a challenging work environment driven by results and where deadlines are respected
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