Process Designer

2 months ago

Gurgaon, India BT Group Full time

Process Designer

**Job Req ID**:15862**Posting Date**:09-May-2023**Function**:Product & Propositions**Location**:9th & 10th Flr, Gurugram Info, Gurugram, India**Salary**:Competitive**Why this job matters**
As a Process Designer, you will focus on the development of new operational processes within specific propositions and/or business capabilities. You will work closely with teams defining new proposition/ capability requirements, developing future processes, through engagement with business stakeholders and product teams. Customer experience is key for this role along with being able to understand the commercial importance of having a good customer journey. The role works alongside customer experience and solution designers and will be responsible for designing, documenting, and improving processes to meet the desired business outcomes. You will use process design disciplines to develop efficient, coherent processes which can be easily understood and embedded in business teams.
- Subsequently, you will work with the development teams in to ensure these processes are engineered in alignment with the design, and any updates to the design are made throughout the delivery lifecycle. You will also work with Operations to ensure the processes are embedded successfully.

**Your accountabilities**
- Build, maintain and evolve process component blocks in line with automation, operational and proposition roadmaps
- Map and align processes to business capabilities and how these are evolving over time
- Ensure processes are written from a customer centric standpoint - fully considering impact on Customer and User Experience end to end.
- Agree process blocks with operational stakeholders in line with roadmaps and business demand
- Ensure processes are ready for development and ready to be embedded in business teams upon delivery, contributing to training and deployment into operational teams as required
- Manage and support operational stakeholders to complete production of knowledge articles and low-level work instructions
- Define the “how”, supporting propositions and capability teams to define their demand and clarify requirements through a process lens
- Support the definition of requirements which will underpin the propostion’s service and operational roadmap, through working with product line and operations
- Advise teams on key gaps in processes and areas of potential improvement
- Develop processes in line with delivery timelines to ensure effective readiness for engineering teams to begin development
- Understand the key metrics for each process
Experience required
- Experience and understanding of BT’s processes Learn/ Buy/ Get/ Use/ Pay/ Support
- Significant experience as a Process Designer in business transformation or product delivery projects/programmes
- Experience with BPMN 2.0, ARIS and ITIL concepts preferred
- Experience and knowledge of agile methodologies and best practices
- Experience Design and Design Thinking
Skills required
- Business process modelling, analysis and design
- Understanding of core process methodologies and notation (e.g. BPMN)
- Broad understanding of core business processes for large-scale telecommunications organisations
- Comfortable working with distributed teams in a collaborative and flexible fashion
- Knowledge of agile development methodologies and lifecycles
- Time management
- Problem solving and creative thinking aptitude.
- Able to cope with ambiguity
- Customer centric approach
- Ability to baseline and outline continual improvement to process metrics with focus on business outcomes

**The skills you’ll need**
- Design Pattern Recognition
Service Development
Quantitative Analysis
Design Strategy
Customer Advocacy
Design Delivery
User Experience Strategy
User Journey Mapping
Behavioural Analysis
Agile Methodologies
Requirements Management
User Centred Design
Service Design
Prototyping
Workshop Coordination

**Our leadership standards**

**Looking in**:
**Leading inclusively**
I inspire and build trust through self-awareness, honesty and integrity.
**Owning outcomes**
I take the right decisions that benefit the broader organisation.

**Looking out**:
**Delivering for the customer**
I execute brilliantly on clear priorities that add value to our customers and the wider business.
**Commercially savvy**
I demonstrate strong commercial focus, bringing an external perspective to decision-making.

**Looking to the future**:
**Growth mindset**
I experiment and identify opportunities for growth for both myself and the organisation.
**Building for the future**
I build diverse future-ready teams where all individuals can be at their best.

**About us**
- BT is part of BT Group, along with EE, Openreach, and Plusnet.- Millions of people rely on us every day to help them live their lives, power their businesses, and keep their public services running. We connect friends to family, clients to colleagues, people to possibilities. We keep the wheels of business spinni

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