Process Designer

1 week ago

Gurgaon, Haryana, India BT Group Full time
Process Designer

Job Req ID:15862
Posting Date:09-May-2023
Function:Product & Propositions
Location:9th & 10th Flr, Gurugram Info, Gurugram, India
Salary:Competitive
Why this job matters

As a Process Designer, you will focus on the development of new operational processes within specific propositions and/or business capabilities.

You will work closely with teams defining new proposition/ capability requirements, developing future processes, through engagement with business stakeholders and product teams.

Customer experience is key for this role along with being able to understand the commercial importance of having a good customer journey.

The role works alongside customer experience and solution designers and will be responsible for designing, documenting, and improving processes to meet the desired business outcomes.

You will use process design disciplines to develop efficient, coherent processes which can be easily understood and embedded in business teams.


  • Subsequently, you will work with the development teams in to ensure these processes are engineered in alignment with the design, and any updates to the design are made throughout the delivery lifecycle. You will also work with Operations to ensure the processes are embedded successfully.

Your accountabilities

  • Build, maintain and evolve process component blocks in line with automation, operational and proposition roadmaps
  • Map and align processes to business capabilities and how these are evolving over time
  • Ensure processes are written from a customer centric standpoint fully considering impact on Customer and User Experience end to end.
  • Agree process blocks with operational stakeholders in line with roadmaps and business demand
  • Ensure processes are ready for development and ready to be embedded in business teams upon delivery, contributing to training and deployment into operational teams as required
  • Manage and support operational stakeholders to complete production of knowledge articles and lowlevel work instructions
  • Define the "how", supporting propositions and capability teams to define their demand and clarify requirements through a process lens
  • Support the definition of requirements which will underpin the propostion's service and operational roadmap, through working with product line and operations
  • Advise teams on key gaps in processes and areas of potential improvement
  • Develop processes in line with delivery timelines to ensure effective readiness for engineering teams to begin development
  • Understand the key metrics for each process
Experience required

  • Experience and understanding of BT's processes Learn/ Buy/ Get/ Use/ Pay/ Support
  • Significant experience as a Process Designer in business transformation or product delivery projects/programmes
  • Experience with BPMN 2.0, ARIS and ITIL concepts preferred
  • Experience and knowledge of agile methodologies and best practices
  • Experience Design and Design Thinking
Skills required

  • Business process modelling, analysis and design
  • Understanding of core process methodologies and notation (e.g. BPMN)
  • Broad understanding of core business processes for largescale telecommunications organisations
  • Comfortable working with distributed teams in a collaborative and flexible fashion
  • Knowledge of agile development methodologies and lifecycles
  • Time management
  • Problem solving and creative thinking aptitude.
  • Able to cope with ambiguity
  • Customer centric approach
  • Ability to baseline and outline continual improvement to process metrics with focus on business outcomes

The skills you'll need

  • Design Pattern Recognition
Service Development
Quantitative Analysis
Design Strategy
Customer Advocacy
Design Delivery
User Experience Strategy
User Journey Mapping
Behavioural Analysis
Agile Methodologies
Requirements Management
User Centred Design
Service Design
Prototyping
Workshop Coordination

Our leadership standards

Looking in:

Leading inclusively
I inspire and build trust through self-awareness, honesty and integrity.

Owning outcomes
I take the right decisions that benefit the broader organisation.

Looking out:

Delivering for the customer
I execute brilliantly on clear priorities that add value to our customers and the wider business.

Commercially savvy
I demonstrate strong commercial focus, bringing an external perspective to decision-making.

Looking to the future:

Growth mindset
I experiment and identify opportunities for growth for both myself and the organisation.

Building for the future
I build diverse future-ready teams where all individuals can be at their best.

About us

  • BT is part of BT Group, along with EE, Openreach, and Plusnet.
  • Millions of people rely on us every day to help them live their lives, power their businesses, and keep their public services running. We connect friends to family, clients to colleagues, people to possibilities. We keep the wheels of business spinni

  • Process Designer

    1 week ago

    Gurgaon, Haryana, India SoftwareOne Full time

    Job Function:Business IT Why SoftwareONE?:optimize the resulting software and cloud changes - SoftwareOne unlocks the value of technology. The company's 8,900 employees are driven to deliver a portfolio of 7,500 software brands with s ales and delivery capabilities in 90 countries. Headquartered inWe maintain a unique culture based on seven core values that...

  • Lead - Process Design

    1 week ago

    Gurgaon, Haryana, India Airtel International LLP-Airtel Africa Full time

    Exp: 7 to 15 Years Education: B.E./B.Tech/MCA ITIL Certification - Mandatory Job Location: Gurgaon (WFO) Design new processes and develop standard work and redesign of IT processes to improve operational efficiency. Analyze, implement, and update processes so as to ensure company goals are met. Analyze the effectiveness of current process in order to develop...

  • Process Graphics Designer

    1 week ago

    Gurgaon, Haryana, India Fluor Corporation Full time

    Prepare intermediate complexity 2D Computer Aided Design (CAD) drawings Provide close interface with other discipline function Adhere to industry codes and standards as well as department practices and procedures Plan, organize, and carry out assignments as directed Other duties as assigned Background checks are carried out as part of any conditional offer...

  • Process Specialist

    1 week ago

    Gurgaon, Haryana, India Fluor Corporation Full time

    The purpose of this position is to provide Process Technology engineering and technical support for intermediate systems with moderate complexity. Perform broad range of process engineering technology assignments Plan and conduct work in evaluation, selection and application of standard process engineering techniques, procedures and criteria Periodically...

  • Process Executive

    1 week ago

    Gurgaon, Haryana, India Cognizant Full time

    Online Analyst - CMQualification:Graduate (exclusion:BE/BTech/MCA) or High School graduate or above as may be applicable in the Geo Responsibility:Stakeholder/Business Management: Customer support to international customers over the phone for voice process (INBOUND and Outbound calling). Client products to the customer (Analytics, YouTube etc). Efficient...

  • Process Executive

    2 months ago

    Gurgaon, Haryana, India Cognizant Technology Solutions Full time

    Online Analyst - AdvQualification:Graduate (exclusion:BE/BTech/MCA) or High School graduate or above as may be applicable in the GeoResponsibility:Stakeholder/Business Management:• Administering and helping to manage Client's Product support for the customers who call/chat or email in the support center.• Customer support to international customers over...

  • Process Executive

    1 week ago

    Gurgaon, Haryana, India Cognizant Technology Solutions Full time

    Online Analyst - CMQualification:Graduate (exclusion:BE/BTech/MCA) or High School graduate or above as may be applicable in the Geo Responsibility:Stakeholder/Business Management: Customer support to international customers over the phone for voice process (INBOUND and Outbound calling). Client products to the customer (Analytics, YouTube etc). Efficient...

  • Process Executive

    1 week ago

    Gurgaon, Haryana, India Cognizant Technology Solutions Full time

    Online Analyst - AdvQualification:Graduate (exclusion:BE/BTech/MCA) or High School graduate or above as may be applicable in the Geo Responsibility:Stakeholder/Business Management: Customer support to international customers over the phone for voice process (INBOUND and Outbound calling). Client products to the customer (Analytics, YouTube etc). Efficient...

  • Process Executive

    1 month ago

    Gurgaon, Haryana, India Cognizant Full time

    Sr. Process Executive - Tech SupportQualification:Graduate (exclusion:BE/BTech/MCA) or High School graduate or above as may be applicable in the GeoResponsibility:Stakeholder/Business Management:• They serve all client business divisions with the client side interactive components using JavaScript / JQuery, Ad development through various mobile Ad producer...

  • Process Engineer-

    2 weeks ago

    Gurgaon, Haryana, India Corning Full time

    : Monitor all of the process trend charts to make sure the process is under control. Check and confirm daily operation checklist to ensure all the operation compliance. Support the 1st level trouble shooting and fix process variation on daily operations. Consult and report out 2nd level troubleshooting issue or any potential issue. Upgrade SOP and support...

  • Process Trainer

    1 week ago

    Gurgaon, Haryana, India Indialends Full time

    About the Company:- IndiaLends_ is a financial technology start-up based in Delhi-NCR. The company was founded by former UK's Capital One banker Gaurav Chopra who has more than 15 years of domain expertise in driving innovation in digital finance, credit analytics and mobile payments in the Indian and global markets. We aim to make financial products...

  • Senior Process Engineer

    2 weeks ago

    Gurgaon, Haryana, India SNC-Lavalin Full time

    Job Description We're AtkinsRéalis, a world-leading Design, Engineering and Project Management organization. Created by the integration of long-standing organizations dating back to 1911, we are a world-leading professional services and project management company dedicated to engineering a better future for our planet and its people. We create...

  • Process Excellence

    1 week ago

    Gurgaon, Haryana, India Airtel India Full time

    Process Excellence SME for GPA and RR Internal Control Over Financial Reporting (ICOFR) control testing and reporting control failure with mitigation plan for Global Payable Accounting (GPA) and Revenue Reporting (RR). Tool base compliance for Internal Controls submission and testing by artifacts. Identify new controls required in process for compliance and...

  • Process Trainer

    1 week ago

    Gurgaon, Haryana, India Pouring Pounds India Pvt. Ltd . Full time

    BankKaro: Founded in April 2021 by Swati Bhargava and Rohan Bhargava, BankKaro is the fintech subsidiary of CashKaro, backed by notable investors including Mr. Ratan Tata, Kalaari Capital, Affle, and Korea Investment Partners. BankKaro functions as a credit card and loan discovery platform, rewarding users for approved applications. Our customer-centric...

  • Associate Process Engineer

    1 week ago

    Gurgaon, Haryana, India SNC-Lavalin Full time

    Job Description We're AtkinsRéalis, a world-leading Design, Engineering and Project Management organization. Created by the integration of long-standing organizations dating back to 1911, we are a world-leading professional services and project management company dedicated to engineering a better future for our planet and its people. We create...

  • Process Analyst

    2 weeks ago

    Gurgaon, Haryana, India Cogoport Full time

    Cogoport Story Do you prefer to get speeding tickets or parking tickets? Because at Cogoport we are speeding ahead to do something remarkable for the world. We are trying to solve the Trade Knowledge and Execution Gap, which is currently widening and preventing trade to the tune of $3.4 trillion annually. This Gap has enormous economic as well as human...

  • Process Engineer-

    2 weeks ago

    Gurgaon, Haryana, India Corning Full time

    Requisition Number: 63576 Corning is vital to progress – in the industries we help shape and in the world we share.We invent life-changing technologies using materials science. Our scientific and manufacturing expertise, boundless curiosity, and commitment to purposeful invention place us at the center of the way the world interacts, works, learns, and...

  • Process Trainer

    2 weeks ago

    Gurgaon, Haryana, India Concentrix Full time

    Description Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations. Role and key responsibilities: Responsible...

  • Executive (Process Trainer)

    1 week ago

    Gurgaon, Haryana, India Primis BPO Full time

    Strong knowledge of P&C insurance processes, policies, and systems. Good understanding of wing to wing insurance processes. Excellent presentation and facilitation skills with the ability to engage learners and create an interactive learning environment. Demonstrated experience in assessing trainee performance and providing effective feedback and coaching....

  • Designer

    1 week ago

    Gurgaon, Haryana, India Fidelity International Full time

    About the OpportunityJob Type: PermanentApplication Deadline: 25 January 2023Job Description:Title DesignerDepartment Process Simplification and Optimisation - Intelligent AutomationLocation UK / India / China / Germany / IrelandReports To Design LeadLevel Grade 5We're proud to have been helping our clients build better financial futures for over 50 years....