Process Trainer

7 days ago


Gurgaon, Haryana, India Indialends Full time

About the Company:

-
IndiaLends_ is a financial technology start-up based in Delhi-NCR. The company was founded by former UK's Capital One banker Gaurav Chopra who has more than 15 years of domain expertise in driving innovation in digital finance, credit analytics and mobile payments in the Indian and global markets. We aim to make financial products affordable and easily accessible to the person when needs financial assistance at the most. Our team is equipped with experienced and qualified finance professionals associated from the top notch institutions such as IIT, LBS, IIM, Stephen's, LSE, and various global banks.

Designation:
Process Trainer

No

Of Positions:

1

Experience: 3-4 Years

Location:
Gurgaon

Responsibilities:

  • Deliver classroom training sessions to new hire agents in sync with the process requirement.
  • Deliver up skill, refresher, cross skill training to existing agents as per business requirement and TNA.
  • Deliver product/process refresher to OJT agents based on TNI/TNA by the Quality team.
  • Participate in OJT discussions and liaise with the floor support to bridge knowledge gaps.
  • Design, develop knowledge checks/assessments to new hire and existing agents.
  • Translate updates and feedback into effective training sessions to maximize agent productivity.
  • Contribute to agent and LOB Quality through coaching, feedback training sessions.
  • Maintain and update the eknowledge base regularly to support agents on product and process related queries.
  • Maintain and update the training tracker, material and resources in an organized manner.
  • Share process updates interdepartment and within the team to plug knowledge gaps.
  • Participate in trainingquality calibrations, lender trainings and new process/product launch for the purpose of knowledge management.
  • Consistently maintain and improve graduation rate & training throughout.
  • Identify, highlight process gaps and provide training intervention.
  • Audit calls as & when required.

Key Skills:

  • Passion for the organization and respect for individual.
  • Maturity to understand and deliver in a dynamic developing environment.
  • Very good understanding in his/her process.
  • Good written and verbal communication skills.
  • Exceptional people and team skills.
  • Competence to lead by example.
  • Acceptance towards feedback and organization changes.
  • Ability to understand and interpret data.
  • Basic understanding of Excel, PowerPoint, Word.
  • Prior Fintech Experience.

Qualifications:

  • Any Graduate can apply.

Subject line - Resume_name || Process Trainer

Work Location:
In person
  • Process Trainer

    7 days ago


    Gurgaon, Haryana, India IGT Solutions Full time

    Position : Process Trainer | Card ExperienceIGT Solutions is looking for Process Trainer to lead business operations in a Contact Centre services environment. The position is responsible for the overall leadership of the International Travel operations providing strategic and tactical operational direction to the team in order to achieve desired business...

  • Process Trainer

    2 months ago


    Gurgaon, Haryana, India globiva Full time

    Apply for Process Trainer, Career Progress Consultants in Gurgaon ,Kolkata ,Bengaluru/ Bangalore for 0 - 3 Year of Experience on

  • Process Trainer

    7 days ago


    Gurgaon, Haryana, India globiva Full time

    Apply for Process Trainer, Career Progress Consultants in Gurgaon ,Kolkata ,Bengaluru/ Bangalore for 0 - 3 Year of Experience on

  • Process Trainer

    3 weeks ago


    Gurgaon, Haryana, India globiva Full time

    Apply for Process Trainer, Career Progress Consultants in Gurgaon ,Kolkata ,Bengaluru/ Bangalore for 0 - 3 Year of Experience on


  • Gurgaon, Haryana, India Webrocks Full time

    Job openings for product process trainer in gurugram bellandur bangalore:Home ›Current Jobs › Job openings for product process trainer in gurugram bellandur bangalore Product & Process TrainerGurugram, Bangalore, Jaipur, BellandurJOB DESCRIPTION PROCESS TRAINERPosition: (BPO) Process TrainerPackage UPTO 4.5 LPAQualification Graduate,...

  • Process Trainer

    1 week ago


    Gurgaon, Haryana, India nexus consulting solutions Full time

    Roles and Responsibilities Handling End to End Process Training for New Hire Team as per the client need andrequirement. Well versed in training the objection handling calls. Handling the refresher training for existing team players. Ensuring process training with the Modules & PPT(s) prepared before the training starts. Handling the mock calls & barging...

  • Process Trainer

    1 week ago


    Gurgaon, Haryana, India IGT Solutions Full time

    Role & responsibilitiesJob descriptionJOB RESPONSIBILITIES (Trainer) - (Credit Cards inbound Customer Service Process)-Ensure successful execution of training needsMeasure program training effectivenessResponsible for on-going observations of direct reports, providing guidance, mentoring and support that focus on performance improvement of the candidate.Send...

  • Process Trainer

    1 week ago


    Gurgaon, Haryana, India IGT Solutions Full time

    Ensure successful execution of training needsMeasure program training effectivenessResponsible for on-going observations of direct reports, providing guidance, mentoring and support that focus on performance improvement of the candidate.Send reports/MIS to the Operations team on the progress/pending status of activitiesReview content at regular intervals to...

  • Process Trainer

    1 week ago


    Gurgaon, Haryana, India Teleperformance Full time

    Develop spoke training material and appropriate delivery methods for new hires as well as new initiatives for existing staff. Provide inputs for training to assist reducing the learning curve of new hiresIdentify training needs and devise improvement plans thru innovative coaching techniques/refreshers/Classroom Based Training techniques.Conduct Product...

  • Process Trainer

    1 week ago


    Gurgaon, Haryana, India IGT Solutions Full time

    Ensure successful execution of training needs Measure program training effectiveness Responsible for ongoing observations of direct reports, providing guidance, mentoring and support that focus on performance improvement of the candidate. Send reports/MIS to the Operations team on the progress/pending status of activities Review content at regular intervals...

  • Process Trainer

    2 months ago


    Gurgaon, Haryana, India timesjobs Full time

    Job Descriptions:As a Customer Service Trainer, you will be responsible for the training of our Support and Customer Service team. You will also ensure that all trainees understand and grasp the required concepts comprehensively.Roles and Responsibilities:Conduct and lead training classes for new customer service or sales executivesDevelop onboarding plan...

  • Process Trainer

    3 weeks ago


    Gurgaon, Haryana, India timesjobs Full time

    Job Descriptions:As a Customer Service Trainer, you will be responsible for the training of our Support and Customer Service team. You will also ensure that all trainees understand and grasp the required concepts comprehensively.Roles and Responsibilities:Conduct and lead training classes for new customer service or sales executivesDevelop onboarding plan...


  • Gurgaon, Haryana, India Primis BPO Full time

    Strong knowledge of P&C insurance processes, policies, and systems. Good understanding of wing to wing insurance processes. Excellent presentation and facilitation skills with the ability to engage learners and create an interactive learning environment. Demonstrated experience in assessing trainee performance and providing effective feedback and coaching....

  • Process Trainer

    7 days ago


    Gurgaon, Haryana, India Nurturehire Full time

    As an Assistant Manager/Sr. Trainer of Learning and Development, he/she will be responsible to deliver training sessions to upskill employees. He/she will report to the Manager -Learning and Development and will be responsible for delivering and managing training programs for all business verticals across organisation.Primary Responsibility: Create and...

  • Master Trainer

    1 week ago


    Gurgaon, Haryana, India Lakshya Digital Full time

    Master Trainer position at Lakshya/Keywords India, responsible for leading, managing, planning and driving the overall Technical Training of an Academic Initiative focused on training/skilling programs for Video Games industry in collaboration with Government, Universities and Educational institutes. This key position is focused on 3D digital Game art...

  • Trainer

    1 week ago


    Gurgaon, Haryana, India Wipro Limited Full time

    Gurugram, India DOPJob Description:Role ProfileTrainerRole DefinitionThe role of a trainer is to develop a competency and skill sets in an individual to perform his/her effectively and efficiently in the work place. The trainer should communicate to the trainees about what is expected out of training in a simple and professional wayRoles and...

  • Process Trainer

    4 weeks ago


    Gurgaon, Haryana, India Alight Full time

    Our storyAt Alight, we believe a company's success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to "Be Alight."Our Values:Champion People – be empathetic and help create a place where everyone belongs.Grow with purpose – Be inspired by our higher calling of...

  • Process Trainer

    3 weeks ago


    Gurgaon, Haryana, India Alight Full time

    Our storyAt Alight, we believe a company's success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to "Be Alight."Our Values:Champion People – be empathetic and help create a place where everyone belongs.Grow with purpose – Be inspired by our higher calling of...

  • Bfsi Trainer

    1 week ago


    Gurgaon, Haryana, India BFSI TECH CONSULTING PRIVATE LIMITED Full time

    Urgent Requirement Process TrainerDeliver end to end training for trainees on Rural Banking, NBFCs and Financial Inclusion Products. Strong hold in BFSI specially in NBFC. At least 2+ years of experience in training in NBFC/ Rural Banking.Job Types: Full-time, Regular / PermanentBenefits: Health insurance Life insuranceSchedule: Day shift Rotational...

  • Sales Trainer

    1 week ago


    Gurgaon, Haryana, India Suraasa Full time

    Company OverviewSuraasa is a multinational EdTech company that supports school teachers in boosting their career growth and inspiring millions of young individuals to become dedicated, successful, and motivated educators.Establishing trust with ambitious government bodies globally, we are among the select few firms that contribute to UN's Sustainable...