Process Trainer
1 week ago
- Provide inputs for training to assist reducing the learning curve of new hiresIdentify training needs and devise improvement plans thru innovative coaching techniques/refreshers/Classroom Based Training techniques.
Develop Training Planner for the year based on the Training Needs Assessment.
Deliver relevant training program under specified timelines
Ensure individual and organization wide training needs are fulfilled
Coordinate with Operations for successful implementation of training modules
Closely track progress and maintain records of all training activities.
Monitor trainees progress and provide feedback to them and their managers on an ongoing basis
To play an active role in training the Trainers
- Creating reports and training dashboards for client and stakeholders
- Training employees on Banking/Credit Card related processes
- Should have Good communication skills and facilitation skills.
- Should have understanding on Trainer KPI's such as Throughput, FPY (First Pass Yield), TNA (Training Need Analysis), TNI (Training Need Identification) etc
- Graduate with excellent spoken and written English.
- At least 2yrs work experience in Training in a similar environment (preferably servicing US customers)
- Excellent communication and presentation skills
- Good command over English and ability to train on language skills
- Ability to build rapport with key stakeholders internally and externally
- Exceptional reporting and analysis skills
- Strong analytical, conceptual and problemsolving abilities required
- Ability to work in a fastpaced environment with mínimal supervision
- Self motivated team player with high energy levels and passion for training
- Feedback skills to inspire Agents to improve performance
- Leadership, conflict management and problem solving qualities
- Gogetter attitude with multitasking capability
- Open to work in rotational shifts
Job Types:
Full-time, Regular / Permanent
Salary:
Up to ₹600,000.00 per month
Benefits:
- Health insurance
- Provident Fund
Schedule:
- Monday to Friday
- Rotational shift
Ability to commute/relocate:
- Gurugram, Haryana: Reliably commute or planning to relocate before starting work (required)
Education:
- Bachelor's (preferred)
Experience:
- Teaching: 2 years (preferred)
Language:
- English (preferred)
Speak with the employer
Application Deadline: 11/08/2023
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