Process Trainer

1 week ago


Gurgaon, Haryana, India IGT Solutions Full time
Role & responsibilities

Job description

JOB RESPONSIBILITIES (Trainer) - (Credit Cards inbound Customer Service Process)-Ensure successful execution of training needs

Measure program training effectiveness


Responsible for on-going observations of direct reports, providing guidance, mentoring and support that focus on performance improvement of the candidate.

Send reports/MIS to the Operations team on the progress/pending status of activities

Review content at regular intervals to ensure all updates are incorporated

Participate in Internal & External Calibrations

Conduct refresher trainings based on TNI

Manage Knowledge Check for New Hires & Production Staff

KNOWLEDGE, SKILLS, OTHER ABILITIES-Customer/ Client Handling Skills

Ability to work during all shifts

Experience in any product/process/soft skill/up-skilling training

1- 5 years of experience in Training ( line trainer experience can also be considered )

Candidates should have experience in inbound credit cards experience

Candidates should be open for rotational shifts

6 Days Working

In case having similar experience in credit cards domain in training - You can reach out to me on
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