Process Trainer
1 week ago
Job description
JOB RESPONSIBILITIES (Trainer) - (Credit Cards inbound Customer Service Process)-Ensure successful execution of training needs
Measure program training effectiveness
Responsible for on-going observations of direct reports, providing guidance, mentoring and support that focus on performance improvement of the candidate.
Review content at regular intervals to ensure all updates are incorporated
Participate in Internal & External Calibrations
Conduct refresher trainings based on TNI
Manage Knowledge Check for New Hires & Production Staff
KNOWLEDGE, SKILLS, OTHER ABILITIES-Customer/ Client Handling Skills
Ability to work during all shifts
Experience in any product/process/soft skill/up-skilling training
1- 5 years of experience in Training ( line trainer experience can also be considered )
Candidates should have experience in inbound credit cards experience
Candidates should be open for rotational shifts
6 Days Working
In case having similar experience in credit cards domain in training - You can reach out to me on
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