Process Trainer

2 weeks ago

Gurgaon, Haryana, India Pouring Pounds India Pvt. Ltd . Full time
BankKaro: Founded in April 2021 by Swati Bhargava and Rohan Bhargava, BankKaro is the fintech subsidiary of CashKaro, backed by notable investors including Mr. Ratan Tata, Kalaari Capital, Affle, and Korea Investment Partners. BankKaro functions as a credit card and loan discovery platform, rewarding users for approved applications. Our customer-centric approach eliminates complexity and delivers the finest credit card and loan options to users. Our mission at BankKaro is to expand financial accessibility to millions of Indian customers. We recognize the demand among informed Indians for credit cards with exceptional reward points and benefits, as well as loans offering the lowest interest rates and maximum flexibility. To meet these demands, we've crafted a platform where you can uncover premier credit card and loan offers, access complimentary credit score checks, and exclusive products.BankKaro continues its rapid expansion and is constantly seeking exceptional, pioneering individuals who share our passion and commitment to realize our vision. This is an exciting moment to join our company and be a part of something truly extraordinary.

Job Description:

  • Planning & Curating Training Content - Extensively designing customized training courses - both recurring and as per TNI to enhance knowledge and required skills among targeted audience.
  • Delivering Training Sessions - Consistently imparting training sessions as required on weekly and monthly basis.
  • Training Methodology - On interim level, executing the sessions as per need of process from Classroom Trainings as CK New Joiner, Shadow in CRM OJT, CK Product Refreshers, allocated Quality Improvements CRM trainings followed by assessments.
  • Post Training Connects - Connecting with Trainees and their Reporting Managers to understand the learnings being executed to perform desired role.
  • Training Effectiveness - Ensuring to meet the goals for effective training, measurable through Training Feedback from Trainees and Trainees' Manager ensuring improvement in CSAT / Quality.
  • Training Interventions & Performance Improvement - Connecting with Leads and Managers, to identify core pulse and need of reason of any module followed by metrics of performance improvement.

Must-Have Skills:

  • Should have excellent understanding of end-to-end training process from TNI to effectiveness.
  • Must possess excellent Interpersonal Skills.
  • Should be able to independently design and recommend Training module content alongside Icebreakers and Warm-Sessions.
  • Strong proficiency in variant Training Techniques from Classrooms or OJT or even 1-1 sessions.
  • Excellent presentation and public speaking skills.
  • Must have a strong understanding of Customer Support Process and the performance metrics like CSAT, NPS, AHT, FCR and CES.
Good To Have -
  • Understanding or knowledge about e-commerce Customer Support.
  • Know hacks about process automation at e-commerce products specifically for App / Website.
  • Knowledge or passion towards LMS to automate Training process.
  • Designing tutorials for customers or agent's basis repeated queries to contribute to AHT and FCR.
  • Solution driven to not only advise but execute to eliminate gaps for process.

Why Join Us :
1. Start-up Environment - Work with a passionate and energetic team that is driven by hustle, comradeship, and togetherness2. Compensation & Benefits – Best-in-class salaries to highly competitive ESOPs along with great learning work environment, we offer you a place full of opportunities to customize your career trajectory3. An Environment for Innovation - We create a culture for innovation by giving an employee the prowess to create, make and innovate.4. We've got you covered - From medical insurance, well-defined policies to flexi WFH options, scrumptious lunch to some amazing learning and development sessions- we've got your back5. Cool Perks – Come and get to join us for in-house events, team outings, dinner catchups, and much more.
Ensuring a Diverse and Inclusive workplace where we learn from each other is core to CK's value. and are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability and will not pay any third-party agency or company that does not have a signed agreement with and

and will not pay any third-party agency or company that does not have a signed agreement with and

Visit our Career Page at - our Career Page at - Us at

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