Current jobs related to Process Lead - Gurgaon, Haryana - HyreFox Consultants

  • B2B Saas Sales Manager

    4 weeks ago

    Gurgaon, Haryana, India Nected Full time ₹ 15,00,000 - ₹ 30,00,000 per year

    Position: B2B SaaS Sales ManagerAs a Product Sales Specialist, your main role will involve driving sales and encouraging customers to adopt our no-code/low-code rule engine and automation workflow product. You will significantly contribute to transforming potential clients into paying customers by clearly conveying the benefits our solution offers,...

  • Test Engineer II

    4 weeks ago

    Gurgaon, Haryana, Haryana, India Johnson Controls International Full time

    What you will doYou will be a key contributor to the design, development and implementation of Test automation for large scale, mission critical, access control and security systems applications. This position will focus on new development of test automation modules as well as maintenance and stewardship of existing automation modules. This position requires...

  • Digital Service Sales Engineer

    5 days ago

    Gurgaon, Haryana, Haryana, India Johnson Controls International Full time

    Responsibilities include:Developing digital service sales funnel and meeting sales quota.Understand and follow sales processes to generate revenue and digital subscription.Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs.Identify emerging markets and market shifts while being fully aware of...

  • Release Engineer

    1 month ago

    Gurgaon, Haryana, Haryana, India Johnson Controls International Full time

    What you will doYou will be a key contributor to the design, development and implementation of requirements for large scale, mission critical, access control and security systems applications. This position will focus on new development of software products well as maintenance and stewardship of existing software product. This position requires the ability...

  • Process Improvement Lead

    3 weeks ago

    gurgaon, India noon Full time

    Job Title: Process Improvement LeadLocation: Gurugram, IndiaReports To: Quality ManagerJob Summary:The Process Improvement Lead is responsible for analyzing, developing, and implementing process improvement initiatives across the organization.This role focuses on increasing efficiency, reducing waste, enhancing productivity, and improving overall operational...

  • Process Improvement Lead

    2 weeks ago

    gurgaon, India noon Full time

    Job Title: Process Improvement LeadLocation: Gurugram, IndiaReports To: Quality ManagerJob Summary:The Process Improvement Lead is responsible for analyzing, developing, and implementing process improvement initiatives across the organization.This role focuses on increasing efficiency, reducing waste, enhancing productivity, and improving overall operational...

  • Process Excellence Lead

    2 days ago

    gurgaon, India Teleperformance Full time

    About the Company:Teleperformance is a leading global outsourcing company with a commitment to diversity and inclusivity.About the Role:The Director / Senior Manager will be responsible for Process Excellence, MBB or LSSBB in Mumbai / Gurugram.Responsibilities:Certified lean Six Sigma Black BeltShould have expert knowledge be Six Sigma and Lean...

  • Process Excellence Lead

    3 days ago

    Gurgaon, India Teleperformance Full time

    About the Company:Teleperformance is a leading global outsourcing company with a commitment to diversity and inclusivity.About the Role:The Director / Senior Manager will be responsible for Process Excellence, MBB or LSSBB in Mumbai / Gurugram.Responsibilities:Certified lean Six Sigma Black BeltShould have expert knowledge be Six Sigma and Lean...

  • Customer Success Associate

    4 months ago

    Gurgaon, India Lead Infotech Full time

    **Job Discription -** **PURPOSE OF POSITION** Speaking customers. **PRIMARY DUTIES AND RESPONSIBILITIES** - Understanding of Inbound Call Handling. - Identify and assess customers’ needs to achieve satisfaction - Build sustainable relationships and trust with customer accounts through open and interactive communication - Provide accurate, valid and...

  • Voice Process

    3 months ago

    Gurgaon, India MPowerUrge Full time

    Process - Voice process Qualification - Graduate/Diploma Experience - 1-2 as a Lead Generation Skills - SEO, GBP, Digital Marketing, Content writer Working days - 5 Days Weekly off - 2 Rotational off Working hours - Rotational between 5:00 PM - 10:00 AM+ 0.5 hours Pre Shift and Post Shift both Salary - 40k-50k Cab Facility - Both side cab...

  • Process Designer

    4 months ago

    Gurgaon, India SoftwareOne Full time

    Job Function: Business IT Why SoftwareONE?: optimize the resulting software and cloud changes - SoftwareOne unlocks the value of technology. The company’s 8,900 employees are driven to deliver a portfolio of 7,500 software brands with s ales and delivery capabilities in 90 countries. Headquartered in We maintain a unique culture based on seven core values...

  • Process Specialist

    4 days ago

    gurgaon, India Hogarth Studios Full time

    What you'll do:Design and develop process flow charts and take care/maintain of all the Hogarth Studios center specific process documentsService definition and delivery supportInteract with management, co-workers, superiors, and others to get a detailed understanding of the processTake care about area and subsidiary Business rules (new file creation or...

  • Process Specialist

    2 weeks ago

    gurgaon, India Hogarth Studios Full time

    What you'll do:Design and develop process flow charts and take care/maintain of all the Hogarth Studios center specific process documentsService definition and delivery supportInteract with management, co-workers, superiors, and others to get a detailed understanding of the processTake care about area and subsidiary Business rules (new file creation or...

  • Process Specialist

    2 weeks ago

    Gurgaon, India Hogarth Studios Full time

    What you'll do: Design and develop process flow charts and take care/maintain of all the Hogarth Studios center specific process documents Service definition and delivery support Interact with management, co-workers, superiors, and others to get a detailed understanding of the process Take care about area and subsidiary Business rules (new file...

  • Process Trainer

    4 months ago

    Gurgaon, India Future Technosoft Full time

    **Looking for Process Trainer (Loans & Credit Card Segment)** **Minimum 1+ years’ Experience Required as Process Trainer** **Prior work experience in any Loans Campaign, like Business Loans / Personal Loans / Appliance Loans etc) would be an added advantage** **Work from Office - Location - Gurgaon** - Deliver classroom training sessions to new hire...

  • Process Associate

    4 days ago

    gurgaon, India Genpact Full time

    Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we...

  • Process Associate

    3 weeks ago

    gurgaon, India Genpact Full time

    Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose the relentless pursuit of a world that works better for people we serve...

  • Process Associate

    3 weeks ago

    Gurgaon, India Genpact Full time

    Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose the relentless pursuit of a world that works better for people we serve...

  • Process Associate

    3 weeks ago

    Gurgaon, India Genpact Full time

    Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we...

  • Process Associate

    2 weeks ago

    Gurgaon, India Genpact Full time

    Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose the relentless pursuit of a world that works better for people we serve...

  • Process Excellence Manager

    4 days ago

    gurgaon, India Wipro Full time

    Manager – Transformation Gurgaon Domain- Capital Markets / Private Equity BE/ B. Tech/ PG / Graduate Lean Six Sigma Black Belt Certified (DMAIC) Skills Black Belt certified who is hands on and proficient in managing Quality/ Process Excellence initiatives for Large Engagements. Must have led / driven six sigma, lean projects, Value stream maps...

  • Senior Process Engineer

    4 days ago

    gurgaon, India Technip Energies Full time

    About Us At Technip Energies, we believe in a better tomorrow, and we believe we can make tomorrow better. With approximately 15,000 talented women and men, we are a global and leading engineering and technology company, with a clear vision to accelerate the energy transition. Designing and delivering added value energy solutions is what we do. If you...

  • Senior Process Engineer

    4 days ago

    gurgaon, India Technip Energies Full time

    About UsAt Technip Energies, we believe in a better tomorrow, and we believe we can make tomorrow better. With approximately 15,000 talented women and men, we are a global and leading engineering and technology company, with a clear vision to accelerate the energy transition. Designing and delivering added value energy solutions is what we do.If you share...

  • Process Excellence Manager

    3 weeks ago

    gurgaon, India Wipro Full time

    Manager – TransformationGurgaonDomain- Capital Markets / Private EquityBE/ B. Tech/ PG / GraduateLean Six Sigma Black Belt Certified (DMAIC)SkillsBlack Belt certified who is hands on and proficient in managing Quality/ Process Excellence initiatives for Large Engagements.Must have led / driven six sigma, lean projects, Value stream maps (VSM’s)Exposure...

Process Lead

3 months ago

Gurgaon, Haryana, India HyreFox Consultants Full time

Min.1 year of Audit experience

Any Graduate/Post Graduate

Designation: Process Lead

Relevant Experience:

1) Customer Service- (Tier 1)

2) Consulting

3) ITES/Aviation/Hospitality

4) Client Management/End Client interaction

5) HRO domain Experience

6) People Manager with Experience in resolving people/employee-related issues

Mandatory Experience :

Candidate with a minimum of 1-year experience in QA/QC or Auditing/Transaction Monitoring in anyone following vertical

1) HR Domain (Applicable for HR domain mapped W/s

2) Non-HR domain(any of the above)

3) Data Analysis, Interpretation, Trend analysis and sharing Insights for Reporting and Insights- Data Management W/s

Education Qualification:

-MBA HR/Bachelors/Post Graduate/ MBA/Tech/Non-Tech

Experience Range:

3-5.5 years of experience

Customer Orientation & Centricity

Exceptional customer service focus, including attention to detail and producing quality results

Ability to comprehend complex and variable Customer Queries.

Ability to summarize the situation and be able to articulate the response to the Query received

Takes end-to-end Ownership and accountability of Customer Issues for resolution

Ability to gauge the Customer's sentiments & emotions

Problem Solving and Decision making

Attention to detail

Ability to unpack customer issues - Layer by layer

Ability to navigate through the unknown and look for a solution

Understand the root cause of the issue and ability to assess downstream impact to other processes

Not hesitating to seek help, probing and going the extra mile to solve the Googler issue

Ability to do diagnostic work and process information logically

Ability to make informed decisions (beyond structured setup ) in a timely manner with an understanding of the decision outcome

Aptitude & Logical Reasoning

Ability to interpret Customer's situation and connect the dots to the available resources & solution

Requires good analytical skills in order to validate complex & dynamic queries

Ability to prioritize & organize tasks

Ownership & accountability

Ability to take end-to-end ownership of a task and see it through completion

Manage multiple handoffs and information flow from diverse sources

Demonstrate accurate application of logical and analytical reasoning towards performing while data processing

Communication

Reading & Comprehension skill

Strong ability to interpret and make sense of directly stated needs and identify hidden/unstated needs that were not literally given

Excellent command of a broad range of vocabulary, allowing themselves to express themselves clearly and appropriately

Consistently maintain a high level of grammatical accuracy

Ability to consistently maintain a service tone in articulating sentences

Listening & Spoken Language Skill

Strong ability to actively listen, interpret user's stated and unstated needs and establish a positive rapport and personal credibility

Ability to understand a wide range of domain-related contexts through a well-maintained conversations demonstrating a clear intent to offer a solution

Ability to express themselves clearly and appropriately

Strong customer-centric, professional, and service-oriented tone during a telephonic conversation

Other Details

Keywords : . Industry : IT - Software Employement Type : PERMANENT