Process Excellence Lead

2 months ago

Gurgaon, India Teleperformance Full time
About the Company:
Teleperformance is a leading global outsourcing company with a commitment to diversity and inclusivity.
About the Role:
The Director / Senior Manager will be responsible for Process Excellence, MBB or LSSBB in Mumbai / Gurugram.
Responsibilities:
Certified lean Six Sigma Black Belt
Should have expert knowledge be Six Sigma and Lean Techniques
Experience in Project management, preferably PMP or Prince
Must have in-depth knowledge of Business Process Mapping and Modeling (Business Process Re-engineering)
Knowledge in RPA opportunity identification and deployment
Ability to build and drive Transformation road maps across large estates by seeking stakeholder buy ins and clear ROI showcasing
Bachelors or higher education degree with overall 7-12 years’ experience with minimum of 4-7 yrs of experience in Process Improvement(PEX) role
Should have completed 3-5 Projects across different verticals as Project Lead and mentored >5 Projects across different verticals
Should have worked on multiple client (International & domestic) collaborated project (client engaged). Role requires active engagement with internal and external stakeholders
Possess speed to delivery. Ability to collaborate and challenge in a consultative style
Solution Oriented and contribute towards RFPs, outsourcing opportunity assessments
Work across multiple projects and time-zones concurrently juggling multi-dimensional deliverables – both as sole contributor and team deliverables
Possesses outstanding analytic and problem solving skills as well as a strong ability to dissect up from business requirements and realize true business need in order to identify opportunities
Excellent communication skills and exposure to International assignments and/or client engagement with the ability to communicate at all levels
Excellent writing and reporting skills in order to transform the conversations and the current working procedures into a documented business outcome notes
Analytical bend of mind to understand the business needs and the workflow of the management and the administration tasks
Must have in-depth knowledge of Business Process outsourcing (BPO) processes (Inbound, outbound and Data Processes). Preference to candidates who have supported F&A, Travel, Banking and/or Healthcare processes in PEX capacity
Qualifications:
Interested applicants can share their resume on
Equal Opportunity Statement:
Teleperformance is committed to diversity and inclusivity.

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