Operational Excellence Lead
4 days ago
At Airtel, we are committed to simplifying our processes and automating our services to enhance customer experience and drive business efficiency. The Operational Excellence Lead will play a pivotal role in achieving this goal by leading the simplification and automation of our services, including communication simplification, journey creation, and manual process automation.
Key Responsibilities:
- Develop and implement strategies to simplify communication and automate services
- Design and implement journeys on our App for all Lines of Business (LOBs)
- Ensure compliance with TRAI guidelines and maintain 100% bill delivery within the defined TAT
- Reduce repeat RTOs to < 1% Circle Wise
- Achieve 80% reduction in bill delivery interactions and 30% reduction in billing-related interactions
- Increase e-bill penetration by 50% and ensure 100% email ID correction for all LOBs
- Reduce paper bills by 80%
-
Operational Excellence Manager
3 weeks ago
Gurgaon, Haryana, India AMEX Full timeLead the Way with Operational ExcellenceAt American Express, we're committed to delivering exceptional customer experiences. As an Operational Excellence Manager, you'll play a critical role in ensuring our international issuing and acquiring businesses operate with robust controls and effective risk management.As a trusted advisor, you'll work closely with...
-
Operational Excellence Manager
1 week ago
Gurgaon, Haryana, India noon Full timeJob Description: We are seeking a highly skilled Operational Excellence Manager to lead our Seller Operations team at noon. The ideal candidate will have a proven track record of driving process improvements, leveraging AI technologies, and delivering exceptional customer and seller experiences.
-
Operational Excellence Analyst
7 days ago
Gurgaon, Haryana, India American Express Full timeJob Description:About the Role:As a key member of the GMNS Operational Excellence team, you will play a crucial role in driving risk-based decisioning and management of control and compliance objectives to support business priorities.With a strong focus on proactive risk identification and development of Automated Key Risk Indicators (KRIs), you will be...
-
Operational Excellence Risk Framework Lead
1 week ago
Gurgaon, Haryana, India American Express Full timeAbout This RoleAt American Express, we're looking for a talented Senior Analyst-Operational Excellence to join our team. This individual will be responsible for designing, implementing, and assessing the operational risk framework within Global Commercial Services (GCS), ensuring compliance with our risk management policies and regulations.Key...
-
Operational Excellence Analyst
4 days ago
Gurgaon, Haryana, India American Express Full timeAbout the RoleWe're seeking a talented Operational Excellence Analyst to join our Global Merchant and Network Services Group (GMNS).As a key member of our team, you'll play a crucial role in driving risk-based decisioning and management of control and compliance objectives to support business priorities.Your primary focus will be on developing and improving...
-
Operational Excellence Specialist
2 weeks ago
Gurgaon, Haryana, India American Express Full timeDrive Operational Excellence at American ExpressAs an Operational Excellence Specialist, you will play a vital role in driving the soundness of the lines of business under Global Commercial Services (GCS) through business self-testing and control testing.Key Responsibilities:Perform business self-testing and control testing to identify issues and control...
-
Operational Excellence Analyst
3 weeks ago
Gurgaon, Haryana, India American Express Full timeDrive Risk-Based Decisioning and ManagementAs a key member of the Global Merchant and Network Services Group, you will play a critical role in driving risk-based decisioning and management of control and compliance objectives to support business priorities. You will be responsible for developing and improving testing and monitoring strategies for GMNS...
-
Operations Excellence Developer
1 day ago
Gurgaon, Haryana, India Ikea Full timeJob Responsibilities:Responsible for delivering operational excellence in home furnishing services.Implement and improve ways of working to ensure compliance with standard operating procedures, IWAY, agreed frameworks, and guidelines.Drive the operational partnership with external service partners to achieve excellent quality and lowest possible cost per...
-
Operational Excellence Specialist
3 weeks ago
Gurgaon, Haryana, India American Express Full timeTransform Business Outcomes with Operational ExcellenceAt American Express, we're committed to delivering exceptional customer experiences. As an Operational Excellence Specialist, you'll play a critical role in driving business outcomes by identifying and mitigating operational risks. Your expertise will help us maintain a well-controlled environment,...
-
Operational Excellence Manager
2 weeks ago
Gurgaon, Haryana, India Prasuma Full timeKey Responsibilities:As a key member of the Prasuma team, you will be responsible for developing and implementing strategic plans for future growth and operational improvement. This will involve identifying opportunities for innovation and process enhancement to stay ahead in the competitive FMCG market.Daily Tasks:• Collaborate with the Sales Team to...
-
Operational Excellence Manager
4 days ago
Gurgaon, Haryana, India IndiGo Full time**Job Description:**As an Operational Excellence Manager at IndiGo, you will be responsible for planning and giving planning closure to the crew planning team by the 10th of every month.The key to your success will be identifying opportunities for improving operational performance through technology and business changes.You will be working closely with IFLY...
-
Operational Excellence Analyst
2 weeks ago
Gurgaon, Haryana, India American Express Full timeDrive Operational Excellence and Risk ManagementAt American Express, we're committed to delivering exceptional customer experiences. As an Operational Excellence Analyst, you'll play a critical role in driving risk-based decision-making and management of control and compliance objectives to support business priorities. You'll work closely with the Global...
-
Operational Excellence Manager
2 weeks ago
Gurgaon, Haryana, India AMEX Full timeAbout the RoleWe are seeking an experienced Operational Excellence Manager to join our team in India. As a key member of our International Card Services business, you will play a critical role in supporting our business objectives and ensuring effective execution against local and central control and compliance expectations.Key ResponsibilitiesSupport the...
-
Process Excellence Lead
2 weeks ago
Gurgaon, Haryana, India Rackspace Full timeJob SummaryAs a Process Excellence Specialist III at Rackspace, you will play a key role in developing and implementing process excellence frameworks to drive business growth and improvement. This is an exciting opportunity to join a dynamic team and contribute to the development of a world-class process excellence program.Key Responsibilities• Develop and...
-
Operational Excellence Analyst
2 weeks ago
Gurgaon, Haryana, India American Express Full timeBe Part of a Global Community of Risk Management ProfessionalsWe are looking for a highly skilled Operational Excellence Analyst to join our team at American Express. As a key member of our Global Merchant Network Services team, you will play a critical role in driving risk-based decisioning and management of control and compliance objectives.Key...
-
Head of Operational Excellence
5 days ago
Gurgaon, Haryana, India Mintskill HR Solutions LLP Full timeJob OverviewMintskill HR Solutions LLP is seeking an exceptional Head Operations to drive operational strategy, ensure smooth execution, and scale our charging infrastructure across the country. As a key member of our team, you will oversee the expansion and scaling of the charge points network, ensuring efficient and effective operation of the charging...
-
Data Analyst
3 weeks ago
Gurgaon, Haryana, India American Express Full timeJob SummaryWe are seeking a highly skilled Data Analyst - Operational Excellence to join our Global Merchant and Network Services Group. As a key member of our team, you will be responsible for driving risk-based decisioning and management of control and compliance objectives to support business priorities.Key ResponsibilitiesDevelop and improve testing and...
-
Senior Manager
3 weeks ago
Gurgaon, Haryana, India IGT Solutions Full timeAbout IGT SolutionsIGT Solutions Pvt Ltd is a leading IT & BPM services provider committed to delivering innovation and business excellence across the entire spectrum of Travel, Transportation, and Hospitality domains. With a talent pool of over 10,000+ travel industry experts and 15 state-of-the-art delivery centers, IGT offers integrated IT-BPM services,...
-
Process Excellence Lead
3 weeks ago
Gurgaon, Haryana, India Teleperformance Full timeAbout TeleperformanceWe are a leading global outsourcing company committed to diversity and inclusivity.About the RoleThe Director/Senior Manager will be responsible for leading Process Excellence initiatives, leveraging MBB or LSSBB expertise in Mumbai/Gurugram.Key ResponsibilitiesDevelop and implement process improvement initiatives using Six Sigma and...
-
Senior Analyst-Operational Excellence Specialist
3 weeks ago
Gurgaon, Haryana, India American Express Full timeAbout the RoleWe are seeking a highly skilled Senior Analyst-Operational Excellence to join our team at American Express. As a key member of our Global Commercial Services (GCS) team, you will be responsible for designing, implementing, and assessing the operational risk framework within GCS.Key ResponsibilitiesDevelop and deliver best-in-class analytical...