Operational Excellence Specialist

1 month ago


Gurgaon, Haryana, India American Express Full time

Transform Business Outcomes with Operational Excellence

At American Express, we're committed to delivering exceptional customer experiences. As an Operational Excellence Specialist, you'll play a critical role in driving business outcomes by identifying and mitigating operational risks. Your expertise will help us maintain a well-controlled environment, ensuring the soundness of our lines of business.

Key Responsibilities:

  • Perform business self-testing and control testing to identify operational risks and control deficiencies.
  • Proactively anticipate and address issues through testing, call monitoring, and process monitoring.
  • Deliver periodic and ad hoc reporting to support management's awareness and response to control improvements.
  • Ensure compliance with Operational Risk Governance Group, Operational Excellence, and American Express Compliance standards.

Requirements:

  • Minimum 4 years of relevant experience in internal control/operational risk, internal auditing, or related experience in the financial services/banking industry.
  • Bachelor's degree in Commerce, strongly preferred.
  • Advanced knowledge of computer software programs and tools, including Office, Archer, Visio, Access, Excel, and PowerPoint.

What We Offer:

  • Competitive base salaries and bonus incentives.
  • Support for financial-well-being and retirement.
  • Comprehensive medical, dental, vision, life insurance, and disability benefits.
  • Flexible working model with hybrid, onsite, or virtual arrangements.


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