Head of Operational Excellence

2 weeks ago


Gurgaon, Haryana, India Mintskill HR Solutions LLP Full time
Job Overview

Mintskill HR Solutions LLP is seeking an exceptional Head Operations to drive operational strategy, ensure smooth execution, and scale our charging infrastructure across the country. As a key member of our team, you will oversee the expansion and scaling of the charge points network, ensuring efficient and effective operation of the charging stations.

Key Responsibilities:
• Develop and implement operational strategies aligned with the company growth objectives.
• Oversee the expansion and scaling of the charge points network across multiple cities, implementing best practices for site selection, installation, and maintenance of charge points.
• Optimize resource allocation, manage operational budgets, and establish and maintain relationships with key vendors, suppliers, and partners.
• Ensure all operations comply with industry standards, safety regulations, and company policies, implementing quality control measures and conducting regular audits to maintain high standards.
• Focus on delivering exceptional customer service and satisfaction, addressing and resolving any operational issues that impact the customer experience.
• Utilize data analytics to drive operational decisions and improvements, monitoring performance metrics and generating reports to track progress and identify areas for improvement.

Requirements:
• Minimum of 8-10 years of experience in operations management, preferably in the EV, automotive, or infrastructure sectors.
• Bachelor's degree in Engineering, Business Administration, or a related field. A Master's degree is preferred.

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