Head of Operational Excellence
2 weeks ago
Mintskill HR Solutions LLP is seeking an exceptional Head Operations to drive operational strategy, ensure smooth execution, and scale our charging infrastructure across the country. As a key member of our team, you will oversee the expansion and scaling of the charge points network, ensuring efficient and effective operation of the charging stations.
Key Responsibilities:
• Develop and implement operational strategies aligned with the company growth objectives.
• Oversee the expansion and scaling of the charge points network across multiple cities, implementing best practices for site selection, installation, and maintenance of charge points.
• Optimize resource allocation, manage operational budgets, and establish and maintain relationships with key vendors, suppliers, and partners.
• Ensure all operations comply with industry standards, safety regulations, and company policies, implementing quality control measures and conducting regular audits to maintain high standards.
• Focus on delivering exceptional customer service and satisfaction, addressing and resolving any operational issues that impact the customer experience.
• Utilize data analytics to drive operational decisions and improvements, monitoring performance metrics and generating reports to track progress and identify areas for improvement.
Requirements:
• Minimum of 8-10 years of experience in operations management, preferably in the EV, automotive, or infrastructure sectors.
• Bachelor's degree in Engineering, Business Administration, or a related field. A Master's degree is preferred.
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