Head of Operations
4 weeks ago
Job Summary:
Mintskill HR Solutions LLP is seeking a highly skilled Head Operations to drive the operational strategy and ensure smooth execution and scaling of our charging infrastructure across the country. The ideal candidate will have a strong background in operations management, preferably in the EV, automotive, or infrastructure sectors.
Key Responsibilities:
- Develop and implement operational strategies aligned with the company growth objectives.
- Oversee the expansion and scaling of the charge points network across multiple cities.
Operational Management:
- Ensure the efficient and effective operation of the charging stations.
- Implement best practices for site selection, installation, and maintenance of charge points.
- Optimize resource allocation and manage operational budgets.
Vendor and Partner Management:
- Establish and maintain relationships with key vendors, suppliers, and partners.
- Negotiate contracts and agreements to secure favorable terms for the company.
Quality and Compliance:
- Ensure all operations comply with industry standards, safety regulations, and company policies.
- Implement quality control measures and conduct regular audits to maintain high standards.
Customer Experience:
- Focus on delivering exceptional customer service and satisfaction.
- Address and resolve any operational issues that impact the customer experience.
Data and Analytics:
- Utilize data analytics to drive operational decisions and improvements.
- Monitor performance metrics and generate reports to track progress and identify areas for improvement.
Innovation and Technology:
- Stay updated with the latest trends and technologies in the EV charging industry.
- Integrate innovative solutions to enhance operational efficiency and service quality.
Team Leadership:
- Build and lead a high-performing operations team.
- Foster a culture of excellence, continuous improvement, and innovation within the team.
- Provide mentorship and professional development opportunities for team members.
Requirements and Qualifications:
Minimum of 8-10 years of experience in operations management, preferably in the EV, automotive, or infrastructure sectors. Experience in a startup environment is a plus. Bachelor's degree in Engineering, Business Administration, or a related field. A Master's degree is preferred.
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