Process Excellence

4 days ago

Gurgaon, Haryana, India Genpact Full time
About the Role

We are seeking a highly skilled Process Excellence & Transformation Expert to support our Genpact businesses in the Philippines. This role will provide Process Excellence & Transformation support to our businesses, which serve global clients.

Key Responsibilities


  • Risk identification and mitigation – Targeted focus on process management within control limits
  • Embedding Lean Six Sigma culture in Operations, driving client engagement
  • Designing, implementing, and driving Value Generating roadmaps and/or Transformation Roadmaps (Digital and Analytics Included)
  • Working with Consulting, Solutions, Transition, Training, Ops, and Practice to understand and deliver contractual commitments, deal books, and customer priorities
  • Providing Team Leadership in the application of Lean & Six Sigma tools and Process Excellence methodology
  • Working closely with Operations and Functional Teams to identify process bottlenecks, conduct root cause analysis, and implement process improvements & digital solutions across the business or organization
  • Initiating and leading projects that improve end-to-end processes
  • Setting, validating, and auditing measurement systems to deliver business impact
  • Building Process Excellence and Digital culture in the team; driving productivity and process improvement projects aligned with business initiatives
  • Supporting Transition teams in volume analysis, metric baseline, and target setting for new processes
  • Driving Standardization and Global Best Practices within the organization
  • Interacting with Clients to understand Key business Priorities and Opportunity identification. Excellent Client Communication Skills required
  • Building detailed communication plans and working with significant communication and design teams to deliver impactful creative output and ensure timely adherence to those plans
  • Conceptualizing and completing Black Belt projects aimed at driving End-to-End business impact to processes


About You

To be successful in this role, you will need:


  • University graduate
  • Excellent Project Management experience – Designing and driving small to large-scale improvement & transformation projects
  • Excellent Problem Solving & Analytical bent of mindset
  • Lean & Green Belt Trained, Tested, Certified
  • Good knowledge on Automation + Robotics + Other digital technologies
  • Technology/ Digital / Automation awareness – Ability to come up with creative solutions to address customer needs
  • Ability to engage effectively with Senior Leadership, Customers, and people from all levels of the organization – excellent Communication Skills
  • Ability to work independently with a sense of urgency
  • Critical thinking & accountability
  • Good Leadership, consultative & partnering skills required
  • Openness to new ideas and diverse cultures
  • Relevant experience in the design, implementation, and administration of Digital transformation projects


Preferred Qualifications/Skills


  • Domain SME Preferred – Contact Centre Operations – Good Insurance and F&A background would be an advantage


About Genpact

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

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