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Process Improvement Lead

2 months ago

gurgaon, India noon Full time
Job Title: Process Improvement Lead
Location: Gurugram, India
Reports To: Quality Manager
Job Summary:
The Process Improvement Lead is responsible for analyzing, developing, and implementing process improvement initiatives across the organization.
This role focuses on increasing efficiency, reducing waste, enhancing productivity, and improving overall operational effectiveness. The Process Improvement Lead collaborates with cross-functional teams to identify areas for the improvement, develop strategies, and implement solutions that align with the company’s goals and objectives.
Responsibilities
Conduct thorough analysis of current processes to identify inefficiencies, bottlenecks, and areas for improvement
Design and map out optimized processes that enhance productivity, reduce costs, and improve quality
Lead continuous improvement initiatives using Lean, Six Sigma, or other methodologies to drive operational excellence
Manage and execute process improvement projects from inception to completion, ensuring timely delivery within scope
Coordinate with stakeholders to define project objectives, deliverables, and timelines.
Communicate changes and updates effectively to all stakeholders
Design content, SOPs and process maps
Lead change management efforts to ensure successful adoption of new processes and
practices
Develop and execute change management plans, including training, communication, and support activities
Mapping out the customer journey to identify and streamline all the process gaps
Build and maintain a centralized knowledge base in any CRM tool
Integrate all insights into the knowledge base for measurement, action, and communication.
Conduct regular meetings with the CS team to identify areas of improvement
Conduct mystery shopping audits to ensure quality adherence.
Identify potential risks associated with process changes and develop mitigation strategies
Qualifications:
English Fluency is a MUST
Exceptional communication and interpersonal skills
3+ years of experience in process improvement, operations, or project management roles
Proven track record of leading successful process improvement initiatives in a corporate
environment
Experience with process modeling, data analysis, and project management tools
Certification in Lean, Six Sigma, or similar process improvement methodologies is preferred
Skills:
Strong analytical and problem-solving skills
Proficient in Microsoft Office Suite and process mapping software.
Detail-oriented with a focus on quality and accuracy
Adaptable and flexible in a fast-paced environment
Proficiency in HTML for KB and Help Center Design
Has designed content with knowledge on content creation tools
Who will excel?
We’re looking for candidates who thrive in a fast-paced, dynamic start-up environment. We’re searching for problem solvers, people who operate with a bias for action and have a deep understanding of the importance of resourcefulness over reliance.
Candor is our only default. Demanding unequivocal high standards should be non-negotiable because quality matters. We want people who are radically candid, cohorts who commit to settling for nothing but the best - in hiring, in accepting work from colleagues, and in your own work.
Ours is not an easy mission, but it is a meaningful one. Every hire must actively raise the bar of talent in the company to help us reach our vision.
Is this you?