Process Specialist

2 months ago


gurgaon, India Hogarth Studios Full time
What you'll do:
Design and develop process flow charts and take care/maintain of all the Hogarth Studios center specific process documentsService definition and delivery supportInteract with management, co-workers, superiors, and others to get a detailed understanding of the processTake care about area and subsidiary Business rules (new file creation or update of existing documentation)Understand how the process works, what are the resources required in the process, duration of the process and what is the outcome of the processDeep dive into each aspect of the process to identify problems or errors. Undertake data gathering and root cause analysis exercisesWork with peers to come up with possible solutions to solve the problemsMonitor the process at every stageCheck if any process improvement exercise could be undertaken to save costs and resources and improve the quality of the outputSupport the local/global implementation leads in development and execution of implementations to the fieldExecute against the assigned implementations stepsDesign customer reports on qualityBe aware of latest technological breakthrough that could be implemented in the existing process.Find and suggest alternative or new processes that could replace the existing one (process reengineering capabilities)Partially project manage new service deployments and new customer onboarding processesManagement of small to medium sized projects (build, maintain and manage project plan including but not limited to tasks, risks, key milestones, deliverables, reporting and schedule)Conducting new resource onboardingManaging on the Job trainingsDoes Training Need Analysis and prepare training programs for operation and manage end to end deliveryEffective training resource management.Driving User Acceptability Tests
What you'll need:
3-4 Years of experience in Process excellenceUnderstanding of Agile TechnologyShould have knowledge of process related tools and equipment’sMicrosoft Office proficiency (especially Excel)Should be proficient with MS PowerPoint and MS VisioMust be detailed oriented and a perfectionistGood communication in English language


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