Guest Relations Executive

4 weeks ago

Shimla, India goSTOPS Full time

Job Title: Guest Relations Executive / Senior Guest Relations ExecutiveLocation : Kasol / Himachal PradeshWe are looking for a Guest Relations Executive / Senior Guest Relations Executive to join our team at goSTOPS, India's fastest-growing backpacker hostel brand. As a key member of the team, you will be responsible for ensuring an exceptional guest experience at our properties in North India, fostering a welcoming and vibrant atmosphere for all visitors.Roles and Responsibilities● Guest Services: Greet and welcome guests with a pleasant demeanor, providing excellentcustomer service throughout their stay.● Front Desk Operations: Manage check-ins and check-outs efficiently, ensuring accuratecompletion of all necessary documentation.● Communication: Handle phone calls, messages, and inquiries, redirecting them to relevantdepartments when necessary.● Administrative Support: Maintain and organize files, records, and documents, updating them asneeded. Create and manage spreadsheets for reporting and operational needs.● Property Management Support:○ Conduct inventory checks and maintain records.○ Assist in the procurement of monthly supplies.○ Step in as the property in-charge during the absence of the property manager.● Food and Beverage Assistance: Support the service of food and beverages to ensure guestsatisfaction.● Bookkeeping Assistance: Issue invoices, checks, and assist in basic bookkeeping tasks.● Cross-Location Travel: Be willing to travel to other properties in South and West India whenrequired.Qualifications/Knowledge/Experience● A minimum of 6 months of industrial training or relevant experience in hospitality.● A pleasant personality and excellent verbal and written communication skills.● Final-year student or graduate from a Hotel Management program is preferred.● Flexibility and enthusiasm for traveling across our properties.What We Offer● Compensation: A competitive salary, plus PLI, Provident Fund, and ESIC.● Performance Incentives: Performance-linked incentives of up to 35% of the gross salary.● Additional Perks: Complimentary accommodation and meals provided by the company.● The opportunity to work at multiple PAN India locations with a focus on North regions.

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