(Immediate Start) Guest Relation Executive

21 hours ago

Shimla, India ZEE Labs Full time

Job Description Responsibilities: - Serve as the primary point of contact for guests, addressing inquiries, requests, and concerns promptly. - Ensure a high-quality guest experience by providing personalized and proactive service. - Handle guest complaints or issues effectively, offering solutions to maintain satisfaction. - Coordinate with housekeeping, front office, and other departments to meet guest needs seamlessly. - Maintain detailed records of guest preferences and feedback to improve service delivery. - Assist in check-in and check-out processes as needed to ensure smooth operations. - Promote hotel services, facilities, and special offers to enhance guest engagement. - Monitor guest satisfaction and report insights to management for continuous improvement.

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