Banquet Sales Executive/Manager

3 days ago

Shimla, Himachal Pradesh, India Deventure Shimla Hills Full time ₹ 4,20,000 - ₹ 5,40,000 per year

  • Manages sales efforts for the hotel including local corporate and social catering.

  • Works collaboratively with off-property sales channels (i.e Sales Offices at different locations) to ensure sales efforts are coordinated, complementary and not duplicative.

  • Responds to incoming catering opportunities for the hotel.

  • Identifies, qualifies and solicits new catering business to achieve personal and hotel revenue goals.

  • Understands the overall market - competitors' strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.

  • Closes the best opportunities for the hotel based on market conditions and hotel needs.

  • Uses negotiating skills and creative selling abilities to close on business and negotiate contracts.

  • Maximizes revenue by up-selling packages and creative food and beverage.

  • Manages catering sales revenue and operation budgets, and provides forecasting reports.

  • Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, guest correspondence).

  • Monitors the effective resolution of guest issues that arise as a result of the sales process by creating mechanisms to channel issues to property leadership and/or other appropriate stakeholders.

  • Ensures successful performance by increasing revenues, controlling expenses and providing a return on investment for the company.

Providing Exceptional Guest Service

  • Interacts effectively with sales, kitchen, vendors, competitors, local community, catering associations and other hotel departments in order to ensure guest satisfaction.

  • Executes and supports the company's Guest Service Standards

  • Executes exemplary guest service to drive guest satisfaction and loyalty by assisting the guest and ensuring their satisfaction before and during their program/event.

  • Serves the guest by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the company.

  • Gains understanding of the hotel's primary target guest and service expectations; serve the guest by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event.

  • Develops a close working relationship with operations to ensure execution of strategies at the hotel level.

  • Performs other duties, as assigned, to meet business needs.

Job Types: Full-time, Permanent

Pay: ₹35, ₹45,000.00 per month

Benefits:

  • Cell phone reimbursement
  • Food provided

Work Location: In person

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