Front office Executive

3 days ago

Shimla, Himachal Pradesh, India Zigsaw Full time

Job Type: Full-time
Job Tiltle: Front office Executive
Responsibilities:
Greet and welcome guests in a friendly and professional manner.
Manage the front desk, answering phones, and directing calls to the appropriate person or
department.
Handle check-ins and check-outs efficiently, ensuring a positive experience for guests.
Provide information about hotel facilities, services, and local attractions.
Assist guests with reservations, inquiries, and special requests.
Maintain a clean and organized front desk area.
Handle guest complaints and concerns with empathy and professionalism, escalating issues when
necessary.
Collaborate with other departments to ensure a seamless guest experience.
Process payments and maintain accurate records of financial transactions.
Assist in administrative tasks such as data entry and filing.
Requirements:
Proven experience in a front office or customer service role.
Excellent communication and interpersonal skills.
Strong organizational and multitasking abilities.
Proficient in using office software and hotel management systems.
Ability to work in a fast-paced environment and handle stressful situations calmly.
Knowledge of hospitality industry practices and standards.
High school diploma; additional certification in hospitality is a plus
CTC : 1,20,000-1,44,000

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