Key Account Manager

10 hours ago

Delhi, India Super Bond Adhesives Pvt. Ltd.✅ Full time
  • A Key Accounts Manager is responsible for managing and nurturing relationships with key clients or customers of a company managing
    OEM, Manufacturers in Wood Working segment @ North India horizon.
  • Their primary focus is on building long-term partnerships, maximizing customer satisfaction, and driving business growth within the key accounts
  • Developing strong relationships with key clients by understanding their business needs, goals, and challenges
  • This involves regular communication, conducting meetings, and building rapport with key stakeholders
  • Identifying opportunities for account growth and expansion within the key accounts
  • This may involve cross-selling or upselling additional products or services, identifying new business opportunities, and developing strategies to increase revenue and market share
  • Ensuring high levels of customer satisfaction and retention within the key accounts
  • This includes proactively addressing customer concerns, resolving issues, and acting as the primary point of contact for any service-related inquiries or escalations
  • Collaborating with internal teams, such as sales, marketing, and product development, to develop strategic account plans
  • These plans outline the objectives, strategies, and action steps required to meet customer needs and achieve business goals
  • Tracking and analyzing key performance metrics and indicators for the key accounts
  • This includes monitoring revenue growth, customer satisfaction scores, market trends, and competitive activities to identify areas for improvement and develop proactive strategies

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