Customer Success Associate
16 hours ago
Role Description
Do you have a knack for turning frowns upside down? Love making people’s day better and solving problems?
TagMango is on the lookout for a Customer Success Associate who’s got the magic touch
Your Day-to-Day:
- Be the hero customers need, whenever they need you.
- Sprinkle a little magic to help them unlock the full potential of our platform.
- Build connections that last longer than your favorite Netflix series.
What’s in it for You?
Location: Mumbai (WeWork, Malad) – where the coffee’s strong and the vibes are stronger.
Pay: 8-12 LPA + Incentives up to 6L + ESOPs (aka your golden ticket).
✨ Values: Service, Integrity, Innovation – we live by these
Qualifications
Customer Engagement and Customer Support skills
Strong Analytical Skills
Cross-selling and upselling skills;
Customer Satisfaction and Customer Retention abilities
Excellent communication and interpersonal skills
Problem-solving skills and ability to work in a dynamic environment
Previous experience in customer success or related role
Preferably worked previous in SAAS CS Roles
Bachelor's degree in Business Administration or related field
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