Customer Success Associate
7 months ago
Job Title**:Customer Success Associate**
Job Location: Netaji Subhash Place, Delhi
, Internship
**Responsibilities**:
1. Customer Onboarding:
- Guide new customers through the onboarding process, ensuring a smooth and positive experience.
- Provide training sessions to help customers understand and utilize our software effectively.
2. Relationship Management:
- Develop and maintain strong relationships with key customers, understanding their business goals and challenges.
- Act as the primary point of contact for customer inquiries, concerns, and escalations.
3. Product Knowledge:
- Stay informed about the company's products and services to effectively communicate their value proposition to customers.
- Collaborate with the product development team to relay customer feedback and suggest product improvements.
4. Customer Advocacy:
- Identify opportunities for satisfied customers to act as advocates, participating in case studies, testimonials, and other promotional activities.
5. Customer Retention:
- Proactively engage with customers to ensure ongoing satisfaction and address any potential issues promptly.
- Monitor customer usage patterns and provide insights to prevent churn.
6. Feedback Collection:
- Gather customer feedback through surveys, interviews, and other methods to continuously improve our products and services.
7. Cross-functional Collaboration:
- Collaborate with sales, marketing, and product teams to ensure a cohesive customer experience throughout the customer lifecycle.
How to Apply:
**Job Types**: Full-time, Internship
Contract length: 3 months
**Salary**: ₹200,000.00 - ₹250,000.00 per year
Schedule:
- Day shift
- Morning shift
Supplemental pay types:
- Yearly bonus
**Experience**:
- total work: 1 year (preferred)
Ability to Commute:
- New Delhi, Delhi (preferred)
Ability to Relocate:
- New Delhi, Delhi: Relocate before starting work (required)
Work Location: In person
-
Customer Success Associate
1 week ago
Delhi, India Mentor Match Full timeThis Job opening is for Educators with IGCSE/ GCSE/ IB / CCS curricula experience ONLYJoin Mentor Match as a Customer Success Associate!Job Title: Customer Success AssociateLocation: TTK Road, Royapettah-Chennai, IndiaWork Days: Monday to SaturdayWork Time: 10pm to 7amAbout Mentor MatchMentor Match is a personalized learning platform connecting students with...
-
Customer Success Associate
2 weeks ago
Delhi, India Mentor Match Full timeThis Job opening is for Educators with IGCSE/ GCSE/ IB / CCS curricula experience ONLYJoin Mentor Match as a Customer Success Associate!Job Title: Customer Success AssociateLocation: TTK Road, Royapettah-Chennai, IndiaWork Days: Monday to SaturdayWork Time: 10pm to 7amAbout Mentor MatchMentor Match is a personalized learning platform connecting students...
-
Customer Success Associate
2 weeks ago
Delhi, Delhi, India Smart Working Full timeJob Title: Customer Success AssociateAbout the Role:We are seeking a highly skilled and motivated Customer Success Associate to join our team at Smart Working. As a key member of our customer success team, you will be responsible for building strong relationships with clients, ensuring their satisfaction, and driving success.Key Responsibilities:Act as the...
-
Customer Success Associate
3 weeks ago
Delhi, India TagMango Full timeCompany Description TagMango is a SAAS platform based in Mumbai that helps content creators build learning social networks - and monetize by launching courses, workshops and memberships, engage communities and gamify learning all under their own brand. The platform is a one-stop shop that provides a complete set of features like a landing page builder,...
-
Customer Success Associate
4 weeks ago
Delhi, India TagMango Full timeCompany DescriptionTagMango is a SAAS platform based in Mumbai that helps content creators build learning social networks - and monetize by launching courses, workshops and memberships, engage communities and gamify learning all under their own brand. The platform is a one-stop shop that provides a complete set of features like a landing page builder,...
-
Customer success associate
3 weeks ago
Delhi, India TagMango Full timeCompany DescriptionTag Mango is a SAAS platform based in Mumbai that helps content creators build learning social networks - and monetize by launching courses, workshops and memberships, engage communities and gamify learning all under their own brand. The platform is a one-stop shop that provides a complete set of features like a landing page builder,...
-
Customer Success Associate
3 months ago
delhi, India TagMango Full timeCompany DescriptionTagMango is a SAAS platform based in Mumbai that helps content creators build learning social networks - and monetize by launching courses, workshops and memberships, engage communities and gamify learning all under their own brand. The platform is a one-stop shop that provides a complete set of features like a landing page builder,...
-
Customer Success Associate
4 months ago
Hari Nagar, Delhi, Delhi, India Lazo Store Full timePosition: Customer Success Associate Location: Delhi (Full-time, In-office) **Key Responsibilities**: - **Issue Resolution**: Troubleshoot and resolve basic issues. - **Escalation Management**: Escalate complex issues to the right teams. - **Documentation**: Maintain accurate support records in our CRM. - **Feedback Loop**: Share customer insights to drive...
-
Customer Success Associate
4 months ago
Hari Nagar, Delhi, Delhi, India Lazo Store Full timePosition: Customer Success Associate Location: Delhi (Full-time, In-office) **Key Responsibilities**: - **Issue Resolution**: Troubleshoot and resolve basic issues. - **Escalation Management**: Escalate complex issues to the right teams. - **Documentation**: Maintain accurate support records in our CRM. - **Feedback Loop**: Share customer insights to drive...
-
Customer Success Associate
3 days ago
New Delhi, India Threadly Full timeThis is a remote position. Customer Success Associates are responsible for all things relating to helping our customers through the order process, and are part of the Customer Success Team. In our business, this means working externally with customers while working internally with marketing, sales, design, and fulfillment teams to help customers make their...
-
TagMango | Customer Success Associate
3 weeks ago
delhi, India TagMango Full timeCompany Description TagMango is a SAAS platform based in Mumbai that helps content creators build learning social networks - and monetize by launching courses, workshops and memberships, engage communities and gamify learning all under their own brand. The platform is a one-stop shop that provides a complete set of features like a landing page builder,...
-
Coschool | Customer Success Associate
3 weeks ago
Delhi, India Coschool Full timeSchool Success AssociateOverviewAt Coschool our vision is to empower student success through seamless learning experiences that eliminate knowledge gaps. With our cutting-edge Ai solution, schools can boost teacher efficiently and elevate student learning outcomes. The School Success Associate at Coschool would play a crucial role in ensuring that the...
-
Customer Success Associate
7 months ago
Delhi, India iDesign.Market Full time**About Us** iDesign.Market is an online marketplace and SaaS business dedicated to home renovation and interior. The company has been funded by Angel Investors and leading tech entrepreneurs who are a part of our advisory board. The company is growing at a rapid pace and is looking to establish a strong presence in the Interior and Construction Tech...
-
Customer Success Associate
2 days ago
Delhi, India SocialPilot Full timeSocialPilot is looking for a Customer Success Specialist to join our team. You will build meaningful SaaS products in the Martech space that the customers love. You will be part of a highly collaborative group of creative problem solvers with a passion for innovation. In this role, you will collaborate with cross-functional product teams, including UX and UI...
-
Customer Success Associate
1 month ago
Delhi, India BeatRoute Full timeBeatRoute is Goal-driven SAAS Sales technology for retail & distribution businesses. BeatRoute is an enterprise-grade scalable platform that uses a unique Goal-setting mechanism, Operational AI, and Gamification to deliver not just automation but customers' goals at the territory level.Worldwide Retail & Distribution businesses such as Consumer Goods face...
-
Delhi, India Mentor Match Full timeThis Job opening is for Educators with IGCSE/ GCSE/ IB / CCS curricula ONLYJoin Mentor Match as a Customer Success Associate!Job Title: Customer Success AssociateLocation: TTK Road, Royapettah-Chennai, IndiaAbout Mentor MatchMentor Match is a personalized learning platform connecting students with expert tutors for tailored 1-on-1 live sessions. We aim to...
-
Customer success associate
1 month ago
Delhi, India BeatRoute Full timeBeat Route is Goal-driven SAAS Sales technology for retail & distribution businesses. Beat Route is an enterprise-grade scalable platform that uses a unique Goal-setting mechanism, Operational AI, and Gamification to deliver not just automation but customers' goals at the territory level.Worldwide Retail & Distribution businesses such as Consumer Goods face...
-
Customer Success Associate
3 days ago
Delhi, India Saffron Tech Pvt Ltd Full timeJob Description for Customer Success Key Responsibilities: Develop a deep understanding of each client's business objectives, challenges, and key success metrics. Serve as the primary point of contact for client inquiries, escalations, and strategic discussions. Onboard new clients effectively, ensuring a smooth implementation process and setting clear ...
-
Customer Success Associate
3 days ago
Delhi, India Saffron Tech Pvt Ltd Full timeJob Description for Customer SuccessKey Responsibilities:Develop a deep understanding of each client's business objectives, challenges, and keysuccess metrics.Serve as the primary point of contact for client inquiries, escalations, and strategicdiscussions.Onboard new clients effectively, ensuring a smooth implementation process and setting clearexpectations...
-
Customer Success Associate
7 months ago
Delhi, Delhi, India Srishti Femcare Clinic Full timeWe are looking for a Customer Success Representative who can engage with our clients both in-person and through tele-calling. **Key Responsibilities** - Conduct in-person interactions and tele-calling to engage potential clients and showcase the value of our services. - Provide empathetic guidance and information about our women's health programs. -...