Customer Success Associate

4 months ago


Hari Nagar Delhi Delhi, India Lazo Store Full time

Position: Customer Success Associate
Location: Delhi (Full-time, In-office)

**Key Responsibilities**:

- **Issue Resolution**: Troubleshoot and resolve basic issues.
- **Escalation Management**: Escalate complex issues to the right teams.
- **Documentation**: Maintain accurate support records in our CRM.
- **Feedback Loop**: Share customer insights to drive product improvements.
- **Knowledge Sharing**: Update support articles and FAQs.
- **Quality Assurance**: Ensure high standards of service.
- **Continuous Improvement**: Participate in ongoing training.

**Eligibility**:

- Graduate fresher with internship experience
- Prior experience in a similar role is a plus but not required

**Job Types**: Full-time, Permanent, Fresher

Schedule:

- Day shift
- Fixed shift

Work Location: In person



  • Hari Nagar, Delhi, Delhi, India Lazo Store Full time

    Position: Customer Success Associate Location: Delhi (Full-time, In-office) **Key Responsibilities**: - **Issue Resolution**: Troubleshoot and resolve basic issues. - **Escalation Management**: Escalate complex issues to the right teams. - **Documentation**: Maintain accurate support records in our CRM. - **Feedback Loop**: Share customer insights to drive...


  • Delhi, India Mentor Match Full time

    This Job opening is for Educators with IGCSE/ GCSE/ IB / CCS curricula experience ONLYJoin Mentor Match as a Customer Success Associate!Job Title: Customer Success AssociateLocation: TTK Road, Royapettah-Chennai, IndiaWork Days: Monday to SaturdayWork Time: 10pm to 7amAbout Mentor MatchMentor Match is a personalized learning platform connecting students with...


  • Delhi, India Mentor Match Full time

    This Job opening is for Educators with IGCSE/ GCSE/ IB / CCS curricula experience ONLYJoin Mentor Match as a Customer Success Associate!Job Title: Customer Success AssociateLocation: TTK Road, Royapettah-Chennai, IndiaWork Days: Monday to SaturdayWork Time: 10pm to 7amAbout Mentor MatchMentor Match is a personalized learning platform connecting students...


  • Delhi, Delhi, India Smart Working Full time

    Job Title: Customer Success AssociateAbout the Role:We are seeking a highly skilled and motivated Customer Success Associate to join our team at Smart Working. As a key member of our customer success team, you will be responsible for building strong relationships with clients, ensuring their satisfaction, and driving success.Key Responsibilities:Act as the...


  • Delhi, India TagMango Full time

    Company DescriptionTagMango is a SAAS platform based in Mumbai that helps content creators build learning social networks - and monetize by launching courses, workshops and memberships, engage communities and gamify learning all under their own brand. The platform is a one-stop shop that provides a complete set of features like a landing page builder,...


  • Delhi, India TagMango Full time

    Company Description TagMango is a SAAS platform based in Mumbai that helps content creators build learning social networks - and monetize by launching courses, workshops and memberships, engage communities and gamify learning all under their own brand. The platform is a one-stop shop that provides a complete set of features like a landing page builder,...


  • Delhi, India TagMango Full time

    Company DescriptionTag Mango is a SAAS platform based in Mumbai that helps content creators build learning social networks - and monetize by launching courses, workshops and memberships, engage communities and gamify learning all under their own brand. The platform is a one-stop shop that provides a complete set of features like a landing page builder,...


  • delhi, India TagMango Full time

    Company DescriptionTagMango is a SAAS platform based in Mumbai that helps content creators build learning social networks - and monetize by launching courses, workshops and memberships, engage communities and gamify learning all under their own brand. The platform is a one-stop shop that provides a complete set of features like a landing page builder,...


  • Delhi, Delhi, India Surepass Technologies Full time

    Job Title**:Customer Success Associate** Job Location: Netaji Subhash Place, Delhi , Internship **Responsibilities**: 1. Customer Onboarding: - Guide new customers through the onboarding process, ensuring a smooth and positive experience. - Provide training sessions to help customers understand and utilize our software effectively. 2. Relationship...


  • Delhi, India Astra Security Full time

    About Us:Astra is a cyber security Saa S company that makes otherwise chaotic pentests a breeze with its one of a kind Pentest Platform. Astra's continuous vulnerability scanner emulates hacker behaviour to scan applications for 9300+ security tests. CTOs & CISOs love Astra because it helps them fix vulnerabilities in record time and move from Dev Ops to Dev...


  • Gautam Budh Nagar, India Meon technologies pvt. ltd. Full time

    Job Role: Customer Success Associate Experience Required: 0-2 years Location: Noida (WFO) **Responsibilities**: - Bridge the gap between sales and customer support - Ensure customers get fast time-to-value - Keep clients engaged and regularly using products - Build customer loyalty and reduce churn - Keep a “high-level view” of the entire support...


  • Delhi, India Astra Security Full time

    About Us:Astra is a cyber security SaaS company that makes otherwise chaotic pentests a breeze with its one of a kind Pentest Platform. Astra's continuous vulnerability scanner emulates hacker behaviour to scan applications for 9300+ security tests. CTOs & CISOs love Astra because it helps them fix vulnerabilities in record time and move from DevOps to...


  • New Delhi, India Threadly Full time

    This is a remote position. Customer Success Associates are responsible for all things relating to helping our customers through the order process, and are part of the Customer Success Team. In our business, this means working externally with customers while working internally with marketing, sales, design, and fulfillment teams to help customers make their...


  • delhi, India TagMango Full time

    Company Description TagMango is a SAAS platform based in Mumbai that helps content creators build learning social networks - and monetize by launching courses, workshops and memberships, engage communities and gamify learning all under their own brand. The platform is a one-stop shop that provides a complete set of features like a landing page builder,...


  • Delhi, India Coschool Full time

    School Success AssociateOverviewAt Coschool our vision is to empower student success through seamless learning experiences that eliminate knowledge gaps. With our cutting-edge Ai solution, schools can boost teacher efficiently and elevate student learning outcomes. The School Success Associate at Coschool would play a crucial role in ensuring that the...


  • Delhi, India iDesign.Market Full time

    **About Us** iDesign.Market is an online marketplace and SaaS business dedicated to home renovation and interior. The company has been funded by Angel Investors and leading tech entrepreneurs who are a part of our advisory board. The company is growing at a rapid pace and is looking to establish a strong presence in the Interior and Construction Tech...


  • Delhi, India SocialPilot Full time

    SocialPilot is looking for a Customer Success Specialist to join our team. You will build meaningful SaaS products in the Martech space that the customers love. You will be part of a highly collaborative group of creative problem solvers with a passion for innovation. In this role, you will collaborate with cross-functional product teams, including UX and UI...


  • Delhi, India BeatRoute Full time

    BeatRoute is Goal-driven SAAS Sales technology for retail & distribution businesses. BeatRoute is an enterprise-grade scalable platform that uses a unique Goal-setting mechanism, Operational AI, and Gamification to deliver not just automation but customers' goals at the territory level.Worldwide Retail & Distribution businesses such as Consumer Goods face...


  • Delhi, India Mentor Match Full time

    This Job opening is for Educators with IGCSE/ GCSE/ IB / CCS curricula ONLYJoin Mentor Match as a Customer Success Associate!Job Title: Customer Success AssociateLocation: TTK Road, Royapettah-Chennai, IndiaAbout Mentor MatchMentor Match is a personalized learning platform connecting students with expert tutors for tailored 1-on-1 live sessions. We aim to...


  • Delhi, India BeatRoute Full time

    Beat Route is Goal-driven SAAS Sales technology for retail & distribution businesses. Beat Route is an enterprise-grade scalable platform that uses a unique Goal-setting mechanism, Operational AI, and Gamification to deliver not just automation but customers' goals at the territory level.Worldwide Retail & Distribution businesses such as Consumer Goods face...