Customer success associate

3 days ago

Delhi, India BeatRoute Full time
Beat Route is Goal-driven SAAS Sales technology for retail & distribution businesses. Beat Route is an enterprise-grade scalable platform that uses a unique Goal-setting mechanism, Operational AI, and Gamification to deliver not just automation but customers' goals at the territory level.
Worldwide Retail & Distribution businesses such as Consumer Goods face the extreme choices of implementing risky and costly development projects on development platforms. We are solving this global problem with our ready-to-deploy Saa S solution.
Beat Route currently serves around 150 enterprise customers. Beat Route is a leading player in two countries, breaking into a few more across the APAC and Latam regions.
Who we are looking for:
At Beat Route, we are building a world-class technology team of customer success champions who would help enterprise customers across the globe derive maximum value from Beat Route software platform.
It is an exciting role for somebody who is passionate about solving business problems leveraging our Zero Code SAAS based Fieldforce CRM stack and see them realizing into great business value for companies/brands that includes stalwarts from FMCG, Pharma and BFSI industry.
We’re constantly looking for professionals who are fervent, absolutely at peace with ambiguity, flexible, great with people, gets aligned to our vision, and isn’t afraid to roll up their sleeves and get their hands dirty. Like you would expect in a fast-growing start-up, every day at Beat Route is an opportunity to bring your vision to life and grow at an unprecedented pace. Your ideas and voice will always be heard and actions taken to drive the organization forward.
How will you make a difference?
● Build strong client onboarding processes to enable our customer drive maximum value from their investment
● Lead successful rollout of newly acquired customers using Beat Route’s implementation methodology and project management best practices
● Document and validate client requirements
● Conduct user testing and training in preparation of project go-live
● Ensure higher adoption of Beat Route platform
● Gain expertise on the domain and the product features to become customer’s trusted advisor
● Plan and manage the integration of the Beat Route platform with other external platforms and applications
● Collaborates with product team on various customer requested enhancements and suggestions for roadmap inclusions
Who you are and the skills you bring:
● 3+ years of experience in software services or product organizations in consulting or implementation/client onboarding role
● Prior experience of working in a B2 B Saa S organization
● Excellent communication skills – verbal, oral and listening
● Strong analytical and troubleshooting skills
● Ability to see issues in the context of the business process of customers and openness to build increasing knowledge in our customer's processes and workflows
● Self-motivated, eager to learn, and thrive in a collaborative environment
● Ability to plan for, train, and up-skill team members and peers on an ongoing basis
Job Perks
● Competitive salary
● Opportunity to work in a fast moving, high growth Saa S company
● Strong results-oriented culture

  • Associate - Customer Success

    5 months ago

    Delhi, India Instantpay India Ltd Full time

    A customer success associate, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction. **Responsibilities**: -...

  • Associate - Customer Success

    5 months ago

    Delhi, India Instantpay India Ltd Full time

    A customer success associate, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction. **Responsibilities**: -...

  • Customer Success Associate

    3 months ago

    Hari Nagar, Delhi, Delhi, India Lazo Store Full time

    Position: Customer Success Associate Location: Delhi (Full-time, In-office) **Key Responsibilities**: - **Issue Resolution**: Troubleshoot and resolve basic issues. - **Escalation Management**: Escalate complex issues to the right teams. - **Documentation**: Maintain accurate support records in our CRM. - **Feedback Loop**: Share customer insights to drive...

  • Associate - Customer Success

    5 months ago

    Delhi, Delhi, India Instantpay India Ltd Full time

    A Customer Success Associate, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction. **Responsibilities**: -...

  • Customer Success Associate

    2 months ago

    Hari Nagar, Delhi, Delhi, India Lazo Store Full time

    Position: Customer Success Associate Location: Delhi (Full-time, In-office) **Key Responsibilities**: - **Issue Resolution**: Troubleshoot and resolve basic issues. - **Escalation Management**: Escalate complex issues to the right teams. - **Documentation**: Maintain accurate support records in our CRM. - **Feedback Loop**: Share customer insights to drive...

  • Customer Success Associate

    6 months ago

    Delhi, Delhi, India Surepass Technologies Full time

    Job Title**:Customer Success Associate** Job Location: Netaji Subhash Place, Delhi , Internship **Responsibilities**: 1. Customer Onboarding: - Guide new customers through the onboarding process, ensuring a smooth and positive experience. - Provide training sessions to help customers understand and utilize our software effectively. 2. Relationship...

  • Customer Success Associate Technical

    4 weeks ago

    Delhi, Delhi, India Wobot Full time

    Customer Success Associate TechnicalWe are seeking a highly motivated and experienced Customer Success Associate Technical to join our team at Wobot. As a key member of our customer success team, you will be responsible for owning relationships with assigned clients, ensuring a positive customer experience, and analyzing potential issues related to customer...

  • Customer Success Associate

    6 months ago

    Delhi, India iDesign.Market Full time

    **About Us** iDesign.Market is an online marketplace and SaaS business dedicated to home renovation and interior. The company has been funded by Angel Investors and leading tech entrepreneurs who are a part of our advisory board. The company is growing at a rapid pace and is looking to establish a strong presence in the Interior and Construction Tech...

  • Customer Success Representative

    4 weeks ago

    Delhi, Delhi, India Feufo Inc Full time

    Job Title: Customer Success RepresentativeAbout the Role:Feufo Inc is seeking a highly skilled Custimer Success Representative to join our team. As a Customer Success Representative, you will be responsible for ensuring the successful onboarding and implementation of our software solutions for our clients. This is a key role, and you will be working closely...

  • Customer Success Associate

    1 week ago

    delhi, India BeatRoute Full time

    BeatRoute is Goal-driven SAAS Sales technology for retail & distribution businesses. BeatRoute is an enterprise-grade scalable platform that uses a unique Goal-setting mechanism, Operational AI, and Gamification to deliver not just automation but customers' goals at the territory level. Worldwide Retail & Distribution businesses such as Consumer Goods face...

  • Customer Success Associate

    1 week ago

    Delhi, India BeatRoute Full time

    BeatRoute is Goal-driven SAAS Sales technology for retail & distribution businesses. BeatRoute is an enterprise-grade scalable platform that uses a unique Goal-setting mechanism, Operational AI, and Gamification to deliver not just automation but customers' goals at the territory level.Worldwide Retail & Distribution businesses such as Consumer Goods face...

  • Customer Success Associate

    6 months ago

    Delhi, Delhi, India Srishti Femcare Clinic Full time

    We are looking for a Customer Success Representative who can engage with our clients both in-person and through tele-calling. **Key Responsibilities** - Conduct in-person interactions and tele-calling to engage potential clients and showcase the value of our services. - Provide empathetic guidance and information about our women's health programs. -...

  • Customer Success Specialist

    4 weeks ago

    Delhi, Delhi, India Wobot Full time

    We are seeking a skilled Customer Success Associate Technical to join our team at Wobot. As a key member of our customer success team, you will be responsible for owning relationships with assigned clients, ensuring a positive customer experience, and analyzing potential issues related to customer accounts. You will work closely with other departments to...

  • Client Success Associates

    5 months ago

    Delhi, Delhi, India Perfect eLearning Full time

    Job Title: CLIENT SUCCESS ASSOCIATES Job location: Delhi About the company: We are India’s only legal tech startup assisting clients in financial distress. Lawyer Panel is steered by experienced entrepreneurs from IIT, IIM, and MIT USA. We are a team of 200+ professionals with 10 offices in 7 cities. We have 3 offices in Delhi-NCR and are among the...

  • Customer Success Associate

    2 weeks ago

    delhi, India Interview Kickstart Full time

    Who are we, you ask? Interviews can be hard. And when it comes to the top tech companies like Google, Facebook, Netflix, etc., they can be downright brutal. Most candidates don’t make it simply because they don’t prepare well enough. IK helps candidates nail the toughest tech interviews. At IK, current and former hiring managers at these top companies...

  • Customer Success Associate

    3 weeks ago

    Delhi, India Interview Kickstart Full time

    Who are we, you ask?Interviews can be hard. And when it comes to the top tech companies like Google, Facebook, Netflix, etc., they can be downright brutal. Most candidates don’t make it simply because they don’t prepare well enough. IK helps candidates nail the toughest tech interviews. At IK, current and former hiring managers at these top companies...

  • Customer Success Associate

    2 weeks ago

    delhi, India Interview Kickstart Full time

    Who are we, you ask? Interviews can be hard. And when it comes to the top tech companies like Google, Facebook, Netflix, etc., they can be downright brutal. Most candidates don’t make it simply because they don’t prepare well enough. IK helps candidates nail the toughest tech interviews. At IK, current and former hiring managers at these top companies...

  • Customer Success Associate

    2 weeks ago

    delhi, India Interview Kickstart Full time

    Who are we, you ask?Interviews can be hard. And when it comes to the top tech companies like Google, Facebook, Netflix, etc., they can be downright brutal. Most candidates don’t make it simply because they don’t prepare well enough. IK helps candidates nail the toughest tech interviews. At IK, current and former hiring managers at these top companies...

  • Customer Success Associate

    2 weeks ago

    delhi, India Interview Kickstart Full time

    Who are we, you ask?Interviews can be hard. And when it comes to the top tech companies like Google, Facebook, Netflix, etc., they can be downright brutal. Most candidates don’t make it simply because they don’t prepare well enough. IK helps candidates nail the toughest tech interviews. At IK, current and former hiring managers at these top companies...

  • Customer Success Associate

    2 months ago

    delhi, India Media.net Full time

    About Media.netMedia.net is a leading online ad-tech company that develops innovative products for advertisers and publishers. Media.net has one of the most comprehensive portfolios of advertising technology in the industry across search, native, display, mobile, local, products and video. Media.net manages high-quality ad supply on over 500,000 websites and...